Setting up new order email notifications

You can create and edit email notifications to let you or staff know when a customer places an order. You need the Orders permission on your account to make changes to order notifications. Learn more about staff permissions.

Note

Account owners receive notifications on all new orders by default. This can be deactivated by going to Settings > Notifications > Staff notifications.

Add a recipient for new order notifications

Desktop

1. From your Shopify admin, go to Settings > Notifications.

2. Click Staff notifications.

3. In the Recipients section, click Add recipient.

4. From the first drop-down menu, select the notification recipient from the following options:

   • Select Email address, and then enter a new email address that you want to send the order notification to.
   • Select a staff to send notifications to their email.

5. Optional: If you have the POS sales channel installed and you want to create notifications for orders from a particular POS location or from the web, then select a location from the list. You can select All to create notifications for all orders. To add notifications for more than one specific location, you need to create them as separate order notifications.

6. Click Add an order notification.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap Staff notifications.
4. In the Recipients section, tap Add recipient.
5. From the first drop-down menu, select the notification recipient from the following options:
   • Select Email address, and then enter a new email address that you want to send the order notification to.
   • Select a staff to send notifications to their email.
6. Optional: If you have the POS sales channel installed and you want to create notifications for orders from a particular POS location or from the web, then select a location from the list. You can select All to create notifications for all orders. To add notifications for more than one specific location, you need to create them as separate order notifications.
7. Tap Add an order notification.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap Staff notifications.
4. In the Recipients section, tap Add recipient.
5. From the first drop-down menu, select the notification recipient from the following options:
   • Select Email address, and then enter a new email address that you want to send the order notification to.
   • Select a staff to send notifications to their email.
6. Optional: If you have the POS sales channel installed and you want to create notifications for orders from a particular POS location or from the web, then select a location from the list. You can select All to create notifications for all orders. To add notifications for more than one specific location, you need to create them as separate order notifications.
7. Tap Add an order notification.

After you've set up a new order notification for an email address, you can test it by clicking Send test notification. A test notification will include fake order and customer information.

Tip

You can get push notifications on your mobile device when you are using the mobile app.

Deactivate or reactivate new order notifications

You can temporarily deactivate new order notifications instead of deleting the recipient. Afterward, you can reactivate the notifications.

Steps:

1. From your Shopify admin, go to Settings > Notifications.

2. Click Staff notifications.

3. Adjust each recipient's notification settings:

   • To deactivate the notification, select Turn off.
   • To reactivate the notification, select Turn on.

Include a link to the order page

Desktop

1. From your Shopify admin, go to Settings > Notifications.

2. Click Staff notifications.

3. Click New order to open the template in the online code editor.

4. At the bottom of the template, above {% endif %}, add:

  You can review details of this order in your shop admin at {{ shop.url }}/admin/orders/{{ id }}.

1. Click Save.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap staff notifications.
4. Tap New order to open the template in the online code editor.
5. At the bottom of the template, above {% endif %}, add:

  You can review details of this order in your shop admin at {{ shop.url }}/admin/orders/{{ id }}.

1. Tap Save.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap staff notifications.
4. Tap New order to open the template in the online code editor.
5. At the bottom of the template, above {% endif %}, add:

  You can review details of this order in your shop admin at {{ shop.url }}/admin/orders/{{ id }}.

1. Tap Save.

Find the order number or ID

You can find the order ID :

Order {{ order_name }}

This will return something like:

Order #1001

Include special instructions

Steps:

Desktop

1. From your Shopify admin, go to Settings > Notifications.

2. Click Staff notifications, and then click New order.

3. At the bottom of the New order email template, add the following code:

  {% unless note == blank %}
  Special instructions: {{ note }}
  {% endunless %}

1. Click Save.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap Staff notifications, and then tap New order.
4. At the bottom of the New order email template, add the following code:

  {% unless note == blank %}
  Special instructions: {{ note }}
  {% endunless %}

1. Tap Save.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap Staff notifications, and then tap New order.
4. At the bottom of the New order email template, add the following code:

  {% unless note == blank %}
  Special instructions: {{ note }}
  {% endunless %}

1. Tap Save.

Deactivate a notification

Most order, shipping, and customer account notifications are sent to customers automatically, and can't be deactivated. When you're processing an order, you can deactivate a few of the notifications for actions on that order:

• Order canceled: sent automatically to the customer if their order is canceled
• Order refund: sent automatically to the customer if their order is refunded
• Shipping confirmation: sent automatically to the customer when their order is fulfilled
• Shipping update: sent automatically to the customer if their fulfilled order's tracking number is updated
• Out for delivery: sent automatically after orders with tracking information have been out for delivery. Available only for shipments that have a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.
• Delivered: sent automatically after orders with tracking information have been delivered. Available only for shipments that have a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.

Deactivate the Order canceled notification

When you cancel an order, you can deactivate the notification, so that the customer won't receive an email notification about the cancellation. Learn more about canceling orders.

Steps:

1. From your Shopify admin, go to Orders.

2. Click the order that you want to cancel.

3. Click More actions > Cancel order.

4. Enter the order cancellation details.

5. Deselect Send a notification to the customer.

6. Click Cancel order.

Deactivate the Order refund notification

When you refund an order, you can deactivate the notification so that the customer won't receive an email about the refund. Learn more about refunding orders.

Steps:

1. From your Shopify admin, go to Orders.

2. Click the order number for the order that you want to refund.

3. Click Refund, and then enter the details for the refund.

4. Uncheck Send a notification to the customer.

5. Click Refund.

Deactivate the Shipping confirmation notification

When you fulfill an order, you can deactivate the Shipping confirmation notification so that the customer won't receive an email with the shipping details. Learn more about order fulfillment.

Steps:

1. From your Shopify admin, go to Orders.

2. Click the order number for the order that you want to fulfill.

3. Click Continue.

4. Enter the details for the order fulfillment.

5. Uncheck Send shipment details to your customer now.

6. Complete the order fulfillment.

Deactivate the Shipping update notification

When you add or update tracking information for an order that is already marked as fulfilled, you can deactivate the Shipping update notification so that the customer won't receive an email about the update. Learn more about adding tracking information.

Steps:

1. From your Shopify admin, go to Orders.

2. Click the order number for the order that you want to update.

3. In the Fulfillments section, click the ... button, and then select Edit tracking.

4. Enter the new tracking details.

5. Uncheck Send notification email to customer.

6. Click Save.

Deactivate the Shipment out for delivery or Shipment delivered notifications

You can deactivate notifications so that the customer won't receive an email when the shipping status changes to out for delivery or delivered. This applies only to shipments with a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.

Steps:

1. From your Shopify admin, go to Settings > Notifications.

2. Click Customer notifications.

3. In the Shipping section, deselect the checkbox for Shipment out for delivery or Shipment delivered.

Delete a staff order notification

Steps:

Desktop

1. From your Shopify admin, go to Settings > Notifications.

2. Click Staff notifications.

3. Find the recipient, and then click Actions > Delete.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap Staff notifications.
4. Find the recipient, and then tap Actions > Delete.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Notifications.
3. Tap Staff notifications.
4. Find the recipient, and then tap Actions > Delete.