Setting up new order email notifications
You can create and edit email notifications to let you or staff know when a customer places an order. You need the Orders permission on your account to make changes to order notifications. Learn more about staff permissions.
On this page
Add a recipient for new order notifications
After you've set up a new order notification for an email address, you can test it by clicking Send test notification. A test notification will include fake order and customer information.
Deactivate or reactivate new order notifications
You can temporarily deactivate new order notifications instead of deleting the recipient. Afterward, you can reactivate the notifications.
Steps:
- From your Shopify admin, go to Settings > Notifications.
- Click Staff notifications.
- Adjust each recipient's notification settings:
- To deactivate the notification, select Turn off.
- To reactivate the notification, select Turn on.
Include a link to the order page
Find the order number or ID
You can find the order ID :
Order {{ order_name }}
This will return something like:
Order #1001
Include special instructions
Steps:
Deactivate a notification
Most order, shipping, and customer account notifications are sent to customers automatically, and can't be deactivated. When you're processing an order, you can deactivate a few of the notifications for actions on that order:
- Order canceled: sent automatically to the customer if their order is canceled
- Order refund: sent automatically to the customer if their order is refunded
- Shipping confirmation: sent automatically to the customer when their order is fulfilled
- Shipping update: sent automatically to the customer if their fulfilled order's tracking number is updated
- Out for delivery: sent automatically after orders with tracking information have been out for delivery. Available only for shipments that have a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.
- Delivered: sent automatically after orders with tracking information have been delivered. Available only for shipments that have a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.
Deactivate the Order canceled notification
When you cancel an order, you can deactivate the notification, so that the customer won't receive an email notification about the cancellation. Learn more about canceling orders.
Steps:
From your Shopify admin, go to Orders.
Click the order that you want to cancel.
Click More actions > Cancel order.
Enter the order cancellation details.
Deselect Send a notification to the customer.
Click Cancel order.
Deactivate the Order refund notification
When you refund an order, you can deactivate the notification so that the customer won't receive an email about the refund. Learn more about refunding orders.
Steps:
- From the Orders page, click the order number for the order that you want to refund.
- Click Refund, and then enter the details for the refund.
- Uncheck Send a notification to the customer.
- Click Refund.
Deactivate the Shipping confirmation notification
When you fulfill an order, you can deactivate the Shipping confirmation notification so that the customer won't receive an email with the shipping details. Learn more about order fulfillment.
Steps:
- From the Orders page, click the order number for the order that you want to fulfill.
- Click Continue.
- Enter the details for the order fulfillment.
- Uncheck Send shipment details to your customer now.
- Complete the order fulfillment.
Deactivate the Shipping update notification
When you add or update tracking information for an order that is already marked as fulfilled, you can deactivate the Shipping update notification so that the customer won't receive an email about the update. Learn more about adding tracking information.
Steps:
- From the Orders page, click the order number for the order that you want to update.
- In the Fulfillments section, click the ... button, and then select Edit tracking.
- Enter the new tracking details.
- Uncheck Send notification email to customer.
- Click Save.
Deactivate the Shipment out for delivery or Shipment delivered notifications
You can deactivate notifications so that the customer won't receive an email when the shipping status changes to out for delivery or delivered. This applies only to shipments with a tracking number from Fedex, Canada Post, DHL Express, UPS, or USPS.
Steps:
- From your Shopify admin, go to Settings > Notifications.
- Click Customer notifications.
- In the Shipping section, deselect the checkbox for Shipment out for delivery or Shipment delivered.