Redeeming gift cards

Your customers can use their gift cards to make purchases from your store both online and in person.

For information about Apple Wallet Passes, see Changing gift card settings.

Sales channels that support gift cards

Customers can redeem their gift cards on any of your sales channels that use Shopify's checkout:

  • Online Store
  • Buy Button
  • Pinterest
  • Facebook (when you use Shopify's checkout)
  • Messenger (when you use Shopify's checkout)
  • Shopify POS

Customers can't use gift cards with the Facebook and Messenger sales channels when you use Facebook's checkout. Read more about selecting a checkout option with the Facebook and Messenger channels.

Customer experience

When making a purchase in your store, a customer can redeem the value of a gift card by entering its unique code at checkout. A gift card holds a balance, which can be spent over more than one order. You can view and manage the status of each gift card in your Shopify admin.

When a customer redeems a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.

  • If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.

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