Redeeming a gift card on Shopify POS

Note

To help you reduce the impact of recent events on your store, gift cards are temporarily available to sell on all Shopify subscription plans. For more information, refer to Frequently asked questions about gift cards. To add gift cards to your store, refer to Adding or updating gift card products.

If your store sells gift cards, then you can accept them as payment with Shopify POS. You can redeem a customer's gift card whether it was bought online or in person.

Note

You can't reload a gift card after it has been redeemed.

Redeem a gift card with Shopify POS

To redeem a gift card with Shopify POS:

iOS

1. Add products to the Shopify POS cart in the usual way, then tap Checkout.

2. Tap Gift card (if you don't see the Gift card option, then enable it from the Payments settings screen).

3. Enter the gift card number using one of the following options:

   • Enter the code that the customer gives you.
   • Use our supported 2D barcode scanner to scan the barcode (the 2D scanner is the only supported scanner that can read a gift card's QR barcode).
   • Use the front-facing camera on your iPad.

4. Tap Redeem.

5. If there's a remaining balance that the customer needs to pay, then tap of the following options:

   • Tap Add payment to add another payment method.
   • Tap Mark as partial to mark the order as partially paid and take additional payment at a later date.

6. Optional: On the post-checkout screen, provide the customer with a receipt.

7. Tap Done to return to the products screen.

The receipt shows the last 4 digits of the gift card used in payment, along with the remaining balance on the card.

Android

1. Add products to the Shopify POS cart in the usual way, then tap Checkout.

2. Tap Gift card (if you don't see the Gift card option, then enable it from the Payments settings screen).

3. Enter the gift card number using one of the following options:

   • Enter the code that the customer gives you.
   • Use our supported 2D barcode scanner to scan the barcode (the 2D scanner is the only supported scanner that can read a gift card's QR barcode).
   • Use the front-facing camera on your iPad.

4. Tap Redeem.

5. If there's a remaining balance that the customer needs to pay, then tap of the following options:

   • Tap Add payment to add another payment method.
   • Tap Mark as partial to mark the order as partially paid and take additional payment at a later date.

6. Optional: On the post-checkout screen, provide the customer with a receipt.

7. Tap Done to return to the products screen.

The receipt shows the last 4 digits of the gift card used in payment, along with the remaining balance on the card.

See the balance of a gift card with Shopify POS

From Shopify POS, you can see the remaining balance of a gift card from the order in which the gift card was sold.

To see the remaining balance on a gift card scan the card with the front-facing camera on your iPad.