Sunsetted card readers for the Shopify POS app
To provide the best retail and payment acceptance experience possible, the Shopify POS app is built with integrations to reliable hardware. As hardware becomes out of date and less reliable, integrations are deprecated to ensure an excellent customer experience.
Sunsetted card readers and recommended replacement products
The affected hardware and regions are as follows:
| Hardware | End of support date | Device model and Region | Recommended replacement |
|---|---|---|---|
| Swipe (audio-jack) card reader | January 31st, 2022 | iOS: United States and Canada
Android: United States |
United States: Chipper 2X BT
Canada: Tap & Chip |
| Swipe (Lightning) card reader | January 31st, 2022 | iOS: United States and Canada | United States: Chipper 2X BT
Canada: Tap & Chip |
| Tap, Chip, and Swipe card reader | January 31st, 2022 | iOS: United States, United Kingdom, and Ireland | United States: Chipper 2X BT
United Kingdom and Ireland: WisePad 3 |
FAQs about sunsetted card readers
Some commonly asked questions about hardware sunsets.
Why did you sunset these card readers?
As the Shopify POS app improves, out of date card readers are sunset and replaced with newer and more reliable hardware. You can migrate to the supported integrated card readers and take advantage of using Shopify Payments.
If I don't update my POS app after the end of support, then can I still use my hardware?
If you do not update the POS app, then your hardware might continue to work with limited functionality. To avoid unexpected errors, do not continue to use the hardware after the end of support date.
What do I do with my sunset reader?
To recycle your outdated card reader, drop it off at your local e-waste recycling center.