Hardware sunsets for the Shopify POS app

To provide the best retail and payment acceptance experience possible, the Shopify POS app is built with integrations to reliable hardware. As hardware becomes out of date and less reliable, integrations are deprecated to ensure an excellent customer experience.

Upcoming hardware deprecations and replacement products

The affected hardware and regions are as follows:

Upcoming hardware deprecations for Shopify POS, including the sunset dates and and the regions that are affected.
Hardware End of support date Device model and Region Recommended replacement
Swipe (audio-jack) card reader January 31st, 2022 iOS: United States and Canada
Android: United States
United States: Chipper 2X BT
Canada: Tap & Chip
Swipe (Lightning) card reader January 31st, 2022 iOS: United States and Canada United States: Chipper 2X BT
Canada: Tap & Chip
Tap, Chip, and Swipe card reader January 31st, 2022 iOS: United States, United Kingdom, and Ireland United States: Chipper 2X BT
United Kingdom and Ireland: WisePad 3

FAQs about hardware sunsets

Some commonly asked questions about hardware sunsets.

Why are you sunsetting these card readers?

As the Shopify POS app improves, out of date card readers are sunset and replaced with newer and more reliable hardware. You can migrate to the supported integrated card readers and take advantage of using Shopify Payments.

If I don't update my POS app after the end of support, then can I still use my hardware?

If you do not update the POS app, then your hardware might continue to work with limited functionality. To avoid unexpected errors, do not continue to use the hardware after the end of support date.

Will this affect making sales during Black Friday, Cyber Monday, or the Holiday season?

No. Black Friday, Cyber Monday, and the Holiday season are the busiest times for you, so the sunset readers will function normally during those times. The end of support date for these readers is January 31st, 2022.

What do I do with my sunset reader?

To recycle your outdated card reader, drop it off at your local e-waste recycling center.

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