TSP100IIILAN and TSP100IIIW receipt printers for Android
Where to buy the Star Micronics TSP100III LAN and TSP100IIIW receipt printers
The Star Micronics TSP100III LAN and TSP100IIIW receipt printers are not available from the Shopify Hardware Store, but you can buy them from from Barcodes Inc.
Buying printer paper
Any thermal paper rolls will work with the printer if:
- the width is 3 1/8" (80mm)
- the length does not exceed 230 feet (70m).
For an explanation of how to load the receipt printer, see the guide in the manufacturer's hardware manual.
Installation and setup
The TSP100III LAN receipt printer connects to your network using an Ethernet link interface.
The following video explains the setup procedure:
Before you get started, make sure you have the cables you need.
| Cable type | Look for this connector | Available from |
|---|---|---|
| Cash drawer cable |  |
A cable for the cash drawer is included in the retail custom kit from Shopify. If you bought your cash drawer separately, your supplier should be able to sell you a cable. |
| Ethernet cable (for connecting to the router) |  |
An Ethernet cable approximately 1m in length is included when you buy this printer from Shopify. If you buy it elsewhere, remember you'll need the Ethernet cable. |
Steps:
Optional: Connect the receipt printer to the APG Vasario 320 series cash drawer using the cash drawer cable.
Connect the receipt printer to the Ethernet port on your router. This makes the printer discoverable in Shopify POS.
Plug in the Wifi printer
Plug one end of the power cable into the back of the receipt printer, and plug the other end into a power outlet.
Turn on the printer.
Set up the Wifi printer
Connect the printer to the power supply.
If the printer has already been set up for another Wifi network, then initialize the printer's network settings.
In Shopify POS, tap Store > Hardware > Connect receipt printer.
In the Select printer modal, tap Wi-Fi.
Follow the instructions in the Connect to printer hotspot modal.
In the Available Wi-Fi printers list, tap Connect beside your printer name.
Initialize the printer network settings
Turn the printer off.
Press and hold the Feed button, and then turn the printer on. Continue to hold the Feed button.
Hold the Feed button until the printer prints the Network Configuration Parameters receipt.
Troubleshooting
Your printer might not be working for several reasons.
Steps:
Check to see that the network cable is connected to the wireless router.
Check to see that you are connected to the internet. The printer requires an internet signal to run properly.
-
Check to see that the printer appears on the Hardware settings screen on the Shopify POS app. If the printer is improperly connected, it will either not show up on the settings screen or it will appear as "Disconnected":
Try turning the printer off/on. This will restart the printer and usually rectify any issue on the printer's end.
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To debug the printer, turn the printer off and press and hold the FEED button. While still holding the FEED button, turn the printer back on. Let the printer print off the firmware information and then let go of the feed button. The printer will try to connect to the internet and then continue to print off more diagnostic information. Take a look at the printed paper to see if any of the following issues match the text displayed:
- The IP address under "Current IP Parameters Status" displays zeroes.
Turn off the printer, wait five seconds, and turn it back on. Try the debug process again.
If that doesn't work, confirm that you're connected to the LAN port of the router, and that the router is properly plugged in and working. Check out the printer setup video.
Finally, if none of the above solutions worked, contact your internet provider. It could be a problem with your internet setup.
-
I see a "No Host Connection" message.
This usually happens when you lose your internet connection or when your printer is not connected to your router properly. Check your internet signal and router cable.
The printer might not be working for several reasons:
Make sure that your Wi-Fi network is set up correctly.
Check to see that you are connected to the internet. The printer requires an internet signal to run properly.
Check to see that the printer appears on the Hardware settings screen on Shopify POS. If the printer is improperly connected, it will either not show up on the settings screen or it will appear as "Disconnected":
Try turning the printer off and then on. This will restart the printer and usually rectify any issue on the printer's end.
-
To debug the printer, turn the printer off and press and hold the FEED button. While still holding the FEED button, turn the printer back on. Let the printer print off the firmware information and then let go of the feed button. The printer will try to connect to the internet and then continue to print off more diagnostic information. Take a look at the printed paper to see if any of the following issues match the text displayed:
- The IP address under "Current IP Parameters Status" displays zeroes.
The first thing to do is turn off the printer, wait five seconds, and turn it back on. Try the debug process again.
If that doesn't work, confirm that you're connected to your wireless network, and that your router is properly plugged in and working. Check out the printer setup video.
Finally, if none of the above solutions worked, contact your internet provider. It could be a problem with your internet setup.
-
I see a "No Host Connection" message.
This usually happens when you lose your internet connection or when your printer is not connected to your router properly. Check your internet signal and wireless router.
If the ERROR indicator is blinking red
This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid. The ERROR indicator should turn off and the READY indicator should come on.
Paper jams
If you feed the paper into the receipt printer at an angle, then it's likely you'll cause a paper jam. If this happens, then turn off the printer, open it up, and try feeding the paper in again.
If you are trying to make the receipt narrower than the specified 3 inch width, then make sure you use the divider provided. Don't fold the paper when you feed it into the printer.