Activate shipping with UPS

You can display shipping rates in your checkout that are calculated by UPS. You can use either retail shipping rates set by UPS or discounted shipping rates that you negotiate with UPS directly.

You need to set up your UPS account, and then connect it to your Shopify admin.

Requirements

To display UPS-calculated rates at checkout, you need to meet the following requirements:

  • Your store needs to be on the Advanced Shopify plan, the Shopify Plus plan, or a plan with the third-party carrier-calculated shipping rates feature enabled.
  • You need to have a UPS account that has an account number, sometimes referred to as a Shipper Number.
  • Your fulfillment location addresses needs to be street addresses. UPS doesn't support PO box addresses.

Step 1: Register for an account with UPS

If you don't already have a UPS account, then you can register for one.

Steps:

  1. Visit the UPS website.
  2. Sign up for an account by using one of the affiliate sites, or by filling in the form as required.
  3. Accept the UPS Technology Agreement, then click Sign Up.
  4. Confirm your email address to complete the registration process.

Step 2: Get your UPS account number

Depending on when and how you created your UPS account, it might not have an account number, sometimes referred to as a Shipper Number, associated with it yet. You can check if your account already has an account number or register for one.

Find your account number

If you already have an account number, then you can find it on a copy of a UPS invoice or by logging in to your UPS account. If you don't have an account number, then you can register for one online.

Steps:

  1. Log in to your account at the UPS website.
  2. From the account menu in the top-right corner of the page, select Payment Options.

Under My payment methods, your account number is displayed in the Number column (your account number is in a format similar to 123AB4). If an account number doesn't appear here, then you need to register for one online.

Register for an account number with UPS

If your UPS account doesn't have an account number associated with it yet, then you need to register for one.

Steps:

  1. Log in to your account at the UPS website.
  2. From the account menu in the top-right corner of the page, select Payment Options.
  3. From the Add a payment method menu, select Add new account, and then click Add.
  4. Select the address that you want to register with, and then click Next.
  5. Enter your answers for the questions about your shipping profile.

You can now enter your account number to connect your UPS account.

Step 3: Modify the UPS rates that appear at checkout

You can modify the rates that your customers see at checkout by selecting different account types in the Account type section of your UPS account. For example, you can choose account types that add pickup charges or discounts to the retail carrier-calculated rates.

If you don't want modify the UPS rates that appear at checkout, or if you want your own negotiated rates to appear instead, then leave the Account type section blank.

To choose which UPS rates appear at checkout, select one of the following options in the Account type section.

Description of the different UPS account types
Account type Method Description
Daily pickup Pickup A UPS driver stops at your location once per business day, as scheduled. You can schedule daily pickups at UPS.com. To learn more about this service, refer to Daily Pickup
One-time pickup Pickup You call UPS to have your packages picked up by scheduling a pickup online or by phone as needed. To learn more about this service, refer to UPS On-Call Pickup.
Customer counter Drop off You drop off your packages at a UPS customer center (The UPS Store locations, authorized shipping outlets, and UPS access points).
Letter center Drop off You drop off your packages at a UPS drop box.
Air service center Drop-off You drop off your packages at an air service center.

Step 4: Verify your address

You need to verify your account with the address that's associated with your account number.

Steps:

  1. Log in to your account at the UPS website.
  2. From the account menu in the top-right corner of the page, select Payment Options.
  3. In the My payment methods section, find the correct account, and then click Edit.
  4. Open the Location address section.
  5. Use the entries for country and ZIP/postal code in this section to authorize your account.

Step 5: Verify your invoice

If you've received an invoice in the past 90 days (or the past 45 days for accounts not based in the US or Canada), then you need to authorize your account with one of your past three invoices. If you haven't received an invoice in that period, then you don't need to complete this step.

If you've enrolled in the UPS Billing Center, then you can view your invoices online.

Steps:

  1. Log in to the UPS Billing Center.
  2. In the Quick Links section, click View Invoice.
  3. Select an applicable invoice by clicking on the invoice number.
  4. Click View/Download Invoice Data.

On your UPS invoice, you can find the following information:

  • Your Invoice date, Invoice number, and Control ID appear under Delivery Service Invoice on the top-right corner of the invoice.
  • Your Invoice amount appears next to Amount due this period at the bottom of the invoice. If this amount is 0, then use the Charges this period amount that appears below Summary of Charges.

Step 6: Connect your UPS account

You need to register for a UPS account and have a UPS invoice before you can connect your UPS account to Shopify.

When you connect your account, you can choose to use retail shipping rates set by UPS or shipping rates that your business has negotiated with UPS. It can take up to three business days before the negotiated rates are displayed at your checkout. If they don't appear after three business days, then contact Shopify Support for assistance.

Steps:

  1. In the Carrier accounts section, add UPS as a shipping carrier:
    • If you don't have any shipping carrier accounts added, then click Connect carrier account, and then click Connect account next to UPS.
    • If you already have a shipping carrier account added, then click Manage carriers, and then click Connect account next to UPS.
  2. In the Connect your UPS® acount dialog, click Start.
  3. In the Account/Shipper number field, enter your UPS account number.
  4. In the PERSONAL INFORMATION section, enter your address and contact details.
  5. In the ACCOUNT TO BUY LABELS section, select Your UPS account.
  6. In the RATES CUSTOMERS SEE AT CHECKOUT section, select the shipping rates type:
    • To use retail shipping rates set by UPS, select UPS retail rates.
    • To use shipping rates that your business has negotiated with UPS, select Your negotiated rates with UPS.
  7. Optional: In the Account type (optional), select your UPS account type.
  8. Check the terms of service, and then click Submit and continue.
  9. On the Verify your UPS® account dialog, add your UPS account and invoice details, and then click Submit.

After you connect your UPS account to Shopify, a new entry appears in the Additional Users section of your account page in your UPS account. This is your Shopify account that is connected to your UPS account. It includes an account ID that you might not recognize and the email address that's associated with your Shopify account.

This account is required. If you remove it, then you lose the connection between your UPS and Shopify accounts, and you need to contact Shopify Support to resolve the issue.

Next steps

Disconnect your UPS account

If you no longer want to offer UPS calculated shipping rates to your customers at checkout, then you need to disconnect your UPS account in your Shopify admin.

Steps:

  1. In the Carrier accounts section, click Manage carriers.
  2. Next to UPS, click Disconnect account.
  3. In the dialog, click Disconnect account to confirm the deactivation.

Getting support

If you're having issues with your UPS account setup, then you can visit the UPS Help and Support Center or contact UPS customer support:

Getting support for UPS account setup
Country Contact number
United States 1-800-742-5877
Canada 1-800-742-5877
United Kingdom 03457 877 877

If you're having issues with connecting your UPS account to Shopify, then contact Shopify Support.

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