Monitor your fulfillment requests
To monitor the progress of your fulfillment requests for Shopify Fulfillment Network (SFN), you can set up and save order filters. This lets you quickly view any fulfillment requests that need your attention.
To create saved views, you can filter by fulfillment status, or by order tags which are automatically added by SFN.
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Monitor your SFN fulfillment requests using fulfillment status
You can monitor orders based on their fulfillment status by filtering your orders by fulfillment status, and then saving the order view for each filter.
From your Shopify admin, go to Orders.
On any order view, click Filter.
Click Select filter, and then click Fulfillment status.
Click Select value, and then select the fulfillment status to filter by.
Monitor your SFN fulfillment requests using order tags
You can monitor the progress of your SFN fulfillment requests on the Orders page in your Shopify admin by filtering orders that have SFN tags. For example, to display all your Shopify orders that have an on hold SFN fulfillment request, you can filter your orders in your Shopify admin using the
SFN: On hold tag.
Your Shopify orders are automatically tagged by SFN based on the status of their fulfillment requests. To accurately filter your orders with SFN fulfillment requests tags, make sure to use the exact tags that are assigned by SFN when you're filtering.
Use the following tags to filter your orders according to the status of the SFN fulfillment request:
SFN: On hold
SFN: In progress
SFN: Partially fulfilled
Use the following tags to filter your orders according to the reason for the hold for the SFN fulfillment request:
SFN: Invalid address
SFN: Country not supported
SFN: Inventory not available
SFN: Canceled by fulfillment center
SFN: Fulfillment paused
SFN: Custom packaging out of stock
To display your filtered lists of orders with SFN tags again in the future, save your filters to the existing order view or create a new order view. For more information, refer to Order views.
From your Shopify admin, go to Orders.
On any order view, click Filters.
Click Add Filter, and then click the Select filter menu.
Select Tagged with, and then click the Select Value menu.
Copy and paste the SFN tag that you want to filter by.
You can access the status of your fulfillment requests on the Orders page of your Shopify admin. The fulfillment status indicates the stage of the fulfillment process that the order is in.
Critical alerts for unexpected fulfillment delays
Unexpected events, such as inclement weather, can cause delays in SFN fulfillment and carrier delivery. When there is an unexpected delay, the SFN app displays an alert. To access more information about the cause of the delay, click More details on the alert.
If a delay that might impact your store is estimated to be longer than 24 hours, then the store owner receives an email message about the delay. If a delay that impacts your store is estimated to be longer than 3 days, then SFN will contact you to help mitigate the effect of the delay.
SFN fulfillment request status definitions
The following are definitions for the possible fulfillment request statuses.
|Pending||The fulfillment delay period for this order hasn't ended. The fulfillment request is sent to SFN when the delay period has ended.|
|In progress||Your fulfillment request is assigned to a fulfillment center and fulfillment has started.|
|Partially fulfilled||Your fulfillment request is split into multiple packages and one or more of the packages hasn't been fulfilled.|
All the items in your fulfillment request are packed at the fulfillment center and a carrier pickup is scheduled.
It can take up to four days to see the first scan for the tracking number associated with the order.
|On hold||The order is on hold and no fulfillment request has been sent to SFN. A hold order flow might have placed the order on hold automatically, or the order was manually placed on hold.|
|Declined||The fulfillment request has been declined because an issue is preventing SFN from fulfilling your order. Learn more about declined fulfillment requests.|