Monitor your fulfillment requests

To monitor the progress of your fulfillment requests for Shopify Fulfillment Network (SFN), you can click View all in the Open fulfillment requests section or the Orders page in your Shopify admin.

When you have fulfillment requests that are on hold, your Task list in the Overview page of your SFN app displays Resolve held fulfillment request. If you want more information about the hold, then you can go to the details page for that request to learn the specific reason for the hold and how to resolve it.

Monitor your fulfillment requests in your Shopify admin

You can monitor the progress of your SFN fulfillment requests on the Orders page in your Shopify admin by filtering orders that have SFN tags. For example, to display all your Shopify orders that have an on hold SFN fulfillment request, you can filter your orders in your Shopify admin using the SFN: On hold tag.

Your Shopify orders are automatically tagged by SFN based on the status and reason for the hold of their fulfillment requests. To accurately filter your orders with SFN fulfillment requests tags, make sure to use the exact tags that are assigned by SFN when you're filtering.

Use the following tags to filter your orders according to the status of the SFN fulfillment request:

  • SFN: Accepted
  • SFN: Requested
  • SFN: On hold
  • SFN: In progress
  • SFN: Canceled
  • SFN: Fulfilled
  • SFN: Partially fulfilled

Use the following tags to filter your orders according to the reason for the hold for the SFN fulfillment request:

  • SFN: Invalid address
  • SFN: Country not supported
  • SFN: Inventory not available
  • SFN: Canceled by fulfillment center
  • SFN: Fulfillment paused
  • SFN: Custom packaging out of stock

To display your filtered lists of orders with SFN tags again in the future, save your filters to the existing order view or create a new order view. For more information, refer to Order views.

Steps:

  1. From your Shopify admin, go to Orders.

  2. On any order view, click Filters.

  3. Click Add Filter, and then click the Select filter menu.

  4. Select Tagged with, and then click the Select Value menu.

  5. Copy and paste the SFN tag that you want to filter by.

  6. Optional:Save your filters to an existing order view or save your filters to a new order view.

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