Creating an inbound transfer in Shopify Fulfillment Network

After you add the necessary product details and confirm that you meet the requirements for your transfer, follow these steps to start an inbound transfer of your inventory to a Shopify Fulfillment Network (SFN) fulfillment center.

Make sure to add your tracking information when you create a transfer. If you don't have tracking information when you create the transfer, then make sure that you edit the transfer and add the information when you have it. You can incur extra processing costs when a shipment arrives at an SFN fulfillment center without tracking information. If you have more than one tracking number for your transfer, then enter the additional tracking numbers in the Additional tracking information box.

You can transfer up to 500 line items at one time.

When you add a variant that hasn't been sent to SFN before, the variant displays a New tag within the inbound transfer. When you submit an inbound transfer that contains new variants, you must confirm that the new variants are eligible for SFN. If you send variants that aren't eligible for SFN, then you can be charged return-to-sender fees.

Create an inbound transfer for SFN

  1. From your Shopify admin, go to Apps, and then click Shopify Fulfillment Network.
  2. Click the Inbound transfers tab.

  3. Click Create inbound transfer.

  4. Select the origin of the transfer. This can be from one of your locations, or from a supplier.

  5. Optional: To prevent the inventory levels of the origin address from being changed, clear Deduct items from this location's inventory.

  6. Select the destination of the transfer.

  7. Add your products by doing one of the following:

    • To select the products that you want to add, click Add products, select the products, and then click Add to inbound transfer.
    • To upload a CSV file to add products, click Import from CSV, click Add file, select the file that you want to import, and then click Import file. Learn more about how to create a CSV file for inbound transfers.
  8. Click Submit inbound transfer.

  9. If any of your products haven't been sent to the Shopify Fulfillment Network before, fill out the Confirm that your products are eligible dialog box, and then click Confirm and submit.

After you create an inbound transfer, pack and label your inbound transfer.

Add a supplier as an origin

Instead of choosing one of your own locations as the origin for a transfer, you can create a supplier profile to use as the origin. After you create a supplier, you can select that supplier as the origin for future transfers.

Steps:

  1. From your Shopify admin, go to Apps, and then click Shopify Fulfillment Network.
  2. Click the Inbound transfers tab.

  3. Click Create inbound transfer.

  4. From the Origin list, click Add Supplier, and then add the supplier's details.

  5. Click Save supplier.

Edit inbound transfer quantities

If your inbound transfer has a Draft, Submitted, or In transit status, then you can edit the quantity of your items.

Steps:

  1. From your Shopify admin, go to Apps, and then click Shopify Fulfillment Network.
  2. Click the Inbound transfers tab.

  3. Click the inbound transfer that you want to edit.

  4. In the Transfer quantity column for an item, enter the new quantity that you expect the fulfillment center to receive.

  5. Click Save.

Add a receiving threshold to inbound quantities

If the quantity for a variant in your inbound transfer doesn't match the quantity that the fulfillment center receives, then the inbound transfer enters an audit state. If no reasonable explanation can be found, then our support team contacts you about the difference.

To avoid this audit state for small margins of error, you can add a percent-based range, which is called a receiving threshold, to an inbound transfer. If the quantities that are received are within the receiving threshold, then your transfer doesn't go into an audit state and inventory is received normally.

For example, if your inbound transfer has two variants, one with a quantity of 100 and one with a quantity of 200, and you set a receiving threshold of 10% on the inbound transfer, then the following occurs:

  • The variant with a quantity of 100 doesn't trigger an audit if the fulfillment center counts anywhere from 90 to 110 units.
  • The variant with a quantity of 200 doesn't trigger an audit if the fulfillment center counts anywhere from 180 to 220.

By default, the Receiving threshold of an inbound transfer is set to 0%. You can edit the receiving threshold of an inbound transfer that has a Draft, Submitted, or In transit status. The maximum receiving threshold that you can set is 20%.

Steps:

  1. From your Shopify admin, go to Apps, and then click Shopify Fulfillment Network.
  2. Click the Inbound transfers tab.

  3. Do either of the following:

    • Click the inbound transfer that you want to edit.
    • Click Create inbound transfer to begin a new transfer.
  4. In the Receiving threshold section, click Edit.

  5. In Threshold per variant, enter a percentage amount, and then click Save.

  6. Click Save.

Edit a supplier's details

You can edit a supplier's details by adding the supplier to a new inbound transfer, and then changing the supplier's details. You can then delete the new transfer, or continue creating a new inbound transfer.

After you submit a transfer, the supplier's address can't be edited and doesn't change if you edit that address on another transfer.

Changing the name of a supplier will change the supplier's name in all existing transfers.

Steps:

  1. From your Shopify admin, go to Apps, and then click Shopify Fulfillment Network.
  2. Click the Inbound transfers tab.

  3. Click Create inbound transfer.

  4. From the Origin list, select the supplier.

  5. Click View supplier details > Edit.

  6. Make any edits, and then click Save supplier.

Scheduling a freight delivery to an SFN Fulfillment Center

If you use a freight carrier to send your products to SFN, then you need to schedule a freight delivery appointment by emailing the SFN fulfillment center at least 24 hours before arrival. You can find the email address and delivery hours for the fulfillment center by accessing the inbound transfer in the SFN app.

You or your freight carrier should include the following information in your delivery appointment request email message:

  • Your company or store name
  • The inbound tranfer ID number
  • Delivery date and time you are requesting
  • The freight carrier name
  • The progressive (PRO) number
  • The bill of lading (BOL) number
  • Whether it will be a live unload or a container drop
  • Commodity of the product
  • Whether your products are floor loaded or palletized
  • The total number of pieces or pallets in the shipments
  • The packing list as an email attachment if available

SFN personnel will respond to your email message with confirmation of the delivery time, or provide an alternative time if the time you request isn't available.

Create a CSV file for inbound transfers

You can create a CSV file to import products to your inbound transfer by downloading a preformatted CSV template from your SFN app or by creating the CSV file manually using a spreadsheet program.

Download the template CSV file

The template CSV file contains all your products that are eligible for the Shopify Fulfillment Network. Each product's inventory has a default value of 0.

After you download the template, edit the inventory that you want to include in the transfer. Any product with an inventory of 0 in the CSV file is not added to the inbound transfer.

Steps:

  1. From your Shopify admin, go to Apps, and then click Shopify Fulfillment Network.
  2. Click the Inbound transfers tab.

  3. Click Create inbound transfer.

  4. Click Import from CSV, and then click Download a pre-formatted CSV template.

Create a CSV file manually

You can create a CSV file using a spreadsheet program, such as Google Sheets. The file only requires the SKU and Quantity column headings. For each row after the headings, add the SKU and inventory of the product that you want to add to your inventory transfer. All SKUs must be for products that are eligible for SFN. After you add your products, make sure that you save the spreadsheet file as a CSV file.

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