Product eligibility for Shopify Fulfillment Network

Most items can be shipped to Shopify Fulfillment Network (SFN). However, to comply with local laws and carrier limitations, some items are restricted or prohibited from SFN.

Before you send inventory to SFN, make sure that your products meet SFN eligibility requirements. You're charged handling fees and return-to-sender fees for any ineligible products that are received by SFN fulfillment centers.

For more information about activities that are prohibited in connection with your use of Shopify services, refer to the Shopify Acceptable Use Policy. Items prohibited by the Shopify Acceptable Use Policy won't be accepted into Shopify Fulfillment Network, and won't be fulfilled.

If you're not sure about a product's eligibility, then contact SFN support.

Items that are restricted from SFN

The Shopify Fulfillment Network might be able to support some restricted items with some limitations. Before you add any new restricted items to an inbound transfer, make sure to contact SFN.

The following items are restricted:

  • products that require serial, lot, or batch tracking
  • items that require a first-in-first-out (FIFO) inventory policy
  • adhesives, pastes, or sealants
  • adult items and toys
  • pressurized canisters, including aerosols
  • cosmetics, hair products, toiletries, and beauty supplies
  • high-value jewelry (greater than 5,000 USD)
  • items that contain animal products, including exotic animal skins
  • medical devices
  • microchips, computer chips, microprocessors, central processing units (CPUs), and mobile telephones
  • non-prescription medication and supplements
  • perfume, cologne, or scented items
  • products that are packaged with lithium batteries (not loose)
  • shelf-stable food items
  • smoking and vaping paraphernalia, including e-cigarettes
  • works of art, collectible objects, and antiques that are of high value or a considerable age

Items that are prohibited from SFN

Prohibited items are ineligible for fulfillment by SFN fulfillment centers. All orders that contain ineligible products are put on hold, and transfers that include ineligible products can't be completed.

The following products are ineligible and can't be fulfilled by Shopify Fulfillment Network:

  • products whose total package weight is over 35 pounds
  • products that are longer than 18 inches in any single dimension
  • products that are related to illegal activities, or that are prohibited by law in their place of origin, destination, or any location through which such products might travel
  • regulated products, or any product that requires a license for storage or distribution, such as (without exclusion):

Agricultural products

  • live, dead, or dried plants or animals
  • soil, or soil-enhancing products
  • agricultural products

Perishable products

  • perishable products
  • products that require temperature control or refrigeration
  • alcoholic beverages

Hazardous products

  • hazardous or dangerous goods (refer to Material Safety Data Sheet from your manufacturer or supplier)
  • biohazards or any product that may contain contagions
  • corrosive or oxidizing products (such as bleach, peroxide, and so on)
  • explosives (such as ammunition, fireworks, flares, and so on)
  • fertilizers and pesticides
  • poison
  • radioactive materials
  • raw chemicals
  • flammable or combustible products
  • hand sanitizer

Pharmaceutical products

  • prescription drugs
  • hemp or cannabidiol (CBD) products, and any derivative products of the marijuana plant

Other prohibited products

  • counterfeit items
  • devices used in gambling
  • drug paraphernalia
  • engines
  • hoverboards
  • ivory or ivory-containing products
  • lead acid batteries
  • loose lithium batteries
  • loose precious stones
  • precious metals in the form of bullion or reserves
  • magnetized materials
  • means of payment (such as stamps, cash, tokens)
  • military or law enforcement equipment (such as protective gear, restraints, night-vision devices, and so on)
  • products for which a consumer safety advisory warning or recall has been issued
  • tobacco or any product that may contain nicotine
  • weapons (firearms, knives, pepper spray, tasers, aiming accessories, and so on)
  • firearms and firearm parts
  • ammunition

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