Product eligibility for Shopify Fulfillment Network

Most items can be stored and fulfilled by Shopify Fulfillment Network (SFN). However, to comply with local laws, shipping regulations, and warehouse safety requirements, some items are restricted or prohibited from SFN.

Before you send inventory to SFN, make sure that your products meet SFN product eligibility requirements. You can check the eligibility of your items when you add products to your SFN app. In addition to SFN product eligibility requirements, products prohibited by the Shopify Acceptable Use Policy won't be accepted into SFN.

If you're not sure about a product's eligibility, then contact SFN support.

Fragile products

Fragile products can be shipped with SFN. When checking eligibility, make sure to mark a product as fragile if it requires special handling. If a product is marked as fragile, then the warehouse will use boxes instead of other packaging to safely ship the package.

Product is under 35 pounds and less than 18 inches

Products and their packaging that require special handling are prohibited by SFN. To be eligible for SFN, your product or its package must meet the following requirements:

  • arrives as a complete product and doesn't require assembly
  • weighs less than 35 pounds or 16 kilograms
  • size no longer than 18 inches or 45 centimetres

Product is stored at ambient temperatures

SFN warehouse environments maintain an ambient temperature. To be eligible for SFN, your product can't have any temperature requirements, such as heat, refrigeration, or freezing.

Product doesn't need advanced inventory tracking

SFN can't trace products for legal compliance or product recalls. To be eligible for SFN, your product can't require any advanced inventory tracking, such as the following information:

  • expiration or manufacturing dates
  • lot or batch numbers
  • serial number
  • first-in-first-out (FIFO) inventory tracking

Product isn't a consumable

SFN doesn't store or ship regulated products that pose operational, legal, or safety risks. To be eligible for SFN, your product can't belong to any of the following categories:

  • foods
  • beverages
  • alcohol

Product doesn't contain plants or animals

SFN doesn't support products that contain plant or animal matter. To be eligible for SFN, your product can't contain any of the following materials:

  • live or dead animals and animal skins
  • live, dead, or dried plants
  • seeds
  • agricultural products
  • soil and soil-enriching products

Product isn't a cosmetic or medical item

SFN doesn't store or ship regulated products that pose operational, legal, or safety risks. To be eligible for SFN, your product can't belong to any of the following categories:

  • pharmaceutical products
  • prescription drugs and medications
  • medical devices
  • nutritional supplements and other pseudo pharmaceuticals
  • soaps or hair products
  • toiletries
  • beauty supplies
  • any equipment used to produce, conceal, and consume illicit drugs

Product doesn't contain batteries, microchips, and hazardous electronic parts

SFN has sole discretion to classify and reject hazardous electronic products. SFN may require that you provide a Material Safety Data Sheet to confirm the hazard status of your product. Your manufacturer or supplier can supply this information. To be eligible for SFN, your product can't contain any of the following parts:

  • lead acid batteries
  • lithium batteries, loose or packaged
  • magnetized materials
  • microchips and processors
  • central processing units (CPUs)
  • mobile phones
  • hoverboards
  • engines

Product doesn't contain any hazardous materials

SFN has sole discretion to classify and reject any hazardous product. SFN may require that you provide a Material Safety Data Sheet to confirm the hazard status of your product. Your manufacturer or supplier can supply this information. To be eligible for SFN, your product can't belong to any of the following categories:

  • items marked as hazardous or dangerous by the manufacturer
  • has consumer safety warnings or recalls
  • flammable, combustable, or explosive, such as fireworks, flares, or lighters
  • flammable liquids, such as lighter fluid, propane, propylene, perfume, or hand sanitizer
  • flammable solids, such as aluminum metal and uranium
  • raw chemicals
  • corrosive or oxidising materials, such as bleach, peroxide, or chlorine
  • fertilizers and pesticides
  • poisons and infectious substances
  • radioactive materials
  • contains biohazards or contagions
  • adhesives, pastes, or scented materials
  • pressurized canisters, including aerosols

Product isn't illegal or regulated

SFN doesn't accept products related to illegal activities or products with legal restrictions. To be eligible for SFN, your product can't belong to any of the following categories:

  • firearm, or firearm parts
  • ammunition
  • weapons, such as knives, pepper spray, or tasers
  • military or law enforcement equipment, such as protective gear, restraints, or night-vision devices
  • tobacco or nicotine products
  • hemp or cannabidiol (CBD) products, and any derivative products of the marijuana plant
  • products containing tobacco or nicotine
  • smoking and vaping paraphernalia, including e-cigarettes
  • products containing ivory
  • loose precious stones or metals
  • magnetized materials
  • counterfeit items
  • gambling devices
  • means of payment, such as stamps or cash

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