Prices and fees for Shopify Fulfillment Network services in the United States
Depending on the type of charge, Shopify Fulfillment Network (SFN) charges are added to your Shopify bill at different frequencies:
- at the end of the day
- at the end of the calendar month
For example, all your fulfillment fees for a day are added to your Shopify bill the next day, while all your storage fees for a month are added at the end of that calendar month.
Your SFN charges are displayed on the Charges page of the SFN app. You can access detailed information about your SFN charges by clicking View details for the month on the Charges page of the SFN app. Your full bills are displayed on the Billing page of your Shopify admin.
You can access definitions for your fees and charges in the SFN app by going to Charges > View pricing.
Summary of pricing and fees in the United States
The following table describes SFN fees and their billing frequency in the United States.
|Domestic fulfillment||Fulfillment fees are charged on each order that's fulfilled in the United States. These fees include inbound receiving, pick and pack, supplies, and domestic transportation.||Daily|
|International fulfillment||Fulfillment fees are charged on each international order that's fulfilled. These fees include inbound receiving, pick and pack, supplies, and international transportation.||Daily|
You aren't charged any storage fees for products that are sold within 180 days (six months) of being sent to an SFN fulfillment center.
Long-term storage fees are charged on products when you have unsold inventory amounts compared to your inventory count from 180 days ago. Long-term storage fees are calculated nightly and charged monthly at the rate of $2.25 per cubic foot divided by 30 days.
Learn more about storage fees.
|Domestic returns||Domestic return fees are charged when SFN receives and processes a return from a customer. These fees include the transportation cost to return the package to the SFN fulfillment center and the cost to process it.||Daily|
|Non-compliant inbound receiving||Inbound transfers that don't comply with SFN requirements might be charged a non-compliance fee when they're received at an SFN fulfillment center.||Weekly|
|Barcode labeling||Barcode labeling fees are charged for relabeling any products that are sent to SFN with missing, incorrect, or unreadable barcodes.||Weekly|
|Special projects||If a special project requires additional work by SFN personnel that isn't included in the pick and pack fees, then you're charged an hourly fee.||Monthly|
Domestic fulfillment fees
When a customer places an order for delivery within the United States, SFN picks the items that were ordered, packages them, and ships them out. Domestic fulfillment fees include the following costs:
- inbound receiving
- pick and pack
- domestic transportation
Most domestic orders are delivered within two days for the majority of customers in the continental United States. Fulfillment might take longer than two days based on your minimum inventory levels and product catalog, and for orders that need split shipments.
Domestic fulfillment charges are based on the total number of units in a fulfillment and their respective weights.
International fulfillment fees
International fulfillment fees are charged to fulfill orders that are delivered outside the United States. These fees include the following costs:
- inbound receiving
- pick and pack
- international transportation
International orders can be shipped at two speeds:
- Fast (5 to 7 days)
- Slow (7 to 21 days)
The billable weight for international packages varies according to the package size. For information about how billable weight is determined, refer to the following table.
|Package size||Billable weight|
|Smaller than 1 cubic foot||Package weight|
|1 cubic foot or larger||Package weight or dimensional weight, whichever is greater|
For more information about how billable weight is determined, refer to the following sections.
The billable weight is determined based on the following measurements:
You're billed for whichever type of weight is higher because both weight and size are important factors for shipping carriers. Weight affects transportation factors such as fuel costs and which vehicles can be used. Size affects the number of packages that can be put in a vehicle.
For example, if you sell a pillow, then the package weight is very low, but the package dimensions are large and take up more space in a vehicle. As a result, the billable weight is charged based on the dimensional weight and not the package weight.
The package weight is the sum of the weights for each of the variants in the shipment, along with the weight of the packaging.
To calculate your package weight, weigh the shipment using a scale.
Your default package dimensions are sent to your shipping carrier along with your order's dimensional weight to calculate shipping rates for your customer.
Dimensional weight is determined by adding the volume of all the variants in a shipment, then dividing this volume in inches by a dimensional divisor. The dimensional divisor is 166 for international shipments that SFN ships from the United States.
SFN offers free storage for all units that are sold within the first 180 days (six months) of being received at an SFN fulfillment center. Any units that aren't sold after 180 days will start to accrue storage fees.
Storage fees are calculated by multiplying the total volume of variants in cubic feet, the number of variants, and the storage rate of $2.25 per cubic foot divided by 30 days. Storage charges are calculated daily and charged at the end of the monthly SFN billing cycle.
For example, if you have 100 units stored at an SFN fulfillment center in January and you sell or remove 80 units by July, then you're charged storage fees on 20 units at the end of the 180 days. Any additional units that you send to SFN during the 180 days are only added to the calculation 180 days after SFN receives the inventory.
Storage fees are only charged on available inventory. Available inventory is the inventory that's stored at an SFN fulfillment center. Available inventory includes allocated inventory, which is inventory that's reserved to fulfill orders, but that hasn't left the fulfillment center.
Storage fees aren't charged on inventory during the receiving process, backordered inventory, and other inventory counts.
Domestic return fees
Return fees are charged for customer returns that are sent back to an SFN fulfillment center. These fees includes the cost of domestic transporting, processing, and restocking or disposal of the returned product.
Non-compliant inbound receiving fees
Inbound transfers that don't comply with SFN requirements might be charged a non-compliance fee when they're received at an SFN fulfillment center. Non-compliant inbound transfers require extra time and labor to receive your products and make them available to fulfill orders.
Barcode labeling fees
Barcode labeling fees are charged for relabeling any products that are sent to SFN with missing, incorrect, or unreadable barcodes. The fee for barcode labeling is charged per unit.
Special project fees
Special project fees are charged for any additional work that SFN personnel might need to do that's outside of the work covered by fulfillment fees. If an SFN fulfillment center determines that a special project is needed, the scope and cost of the work is communicated with you at that time.