Fees and delays for non-compliant shipments to Shopify Fulfillment Network

Shipments to Shopify Fulfillment Network (SFN) are considered non-compliant when they don't meet one or more SFN requirements. If your shipment is non-compliant when you send inventory to SFN, then you're charged a non-compliance fee for the extra resources needed to process your shipment, and receiving times are delayed by 10 business days.

If your products have missing, unscannable, or inaccurate barcodes, then you're charged a relabeling fee in addition to the non-compliance fee. A relabeling fee is charged for each product that needs to be relabeled.

The following sections explain the causes of non-compliance and how to prevent non-compliant shipments when you send inventory to SFN. For up to date fee structures and costs, refer to your rate card.

Shipment is missing the transfer label

This non-compliance issue occurs when the SFN transfer label is missing from a box or pallet. SFN staff need this label to match the shipment to a Shopify store.

To prevent this issue, make sure that you print and add a transfer label to every box and pallet.

Shipment is missing tracking information

This non-compliance issue occurs when an unexpected Small Parcel shipment arrives without tracking information. Tracking information is needed for SFN staff to plan warehouse personnel and space for receiving your shipment. Tracking information also helps SFN to match your shipment with the correct transfer or find a lost package.

To prevent this issue, after you ship your products, make sure that you add tracking information to your inbound transfer in the SFN app.

No freight appointment is scheduled in advance

This non-compliance issue occurs when a Freight shipment arrives without a scheduled delivery appointment. SFN needs a delivery appointment to effectively plan warehouse personnel and space for receiving your shipment.

To prevent this issue, when your Freight shipment is in transit, contact your fulfillment center hub to create a delivery appointment.

Different product variants are mixed together

This non-compliance issue occurs when your boxes contain multiple product variants that aren't separated into inner cases. Mixing product variants requires a manual count of each item and slows down SFN's ability to quickly and accurately receive your products.

To prevent this issue, make sure that you pack and label your products according to SFN guidelines.

Shipment contains ineligible products

This non-compliance issue occurs when your shipment contains a product that isn't eligible for fulfillment with SFN. SFN doesn't support products that result in operational issues, a legal liability, or a safety liability.

To prevent this issue, before you ship your products, make sure that you remove any products on the restricted or prohibited list.

Product isn't listed on the inbound transfer

This non-compliance issue occurs when a product arrives that isn't added to your inbound transfer in the SFN app. SFN staff use inbound transfers to accurately identify, track, and store your products.

To prevent this issue, make sure that you add all products to the inbound transfer before you send your shipment.

Product is missing a barcode

This non-compliance issue occurs when a product doesn't have a barcode attached. SFN staff need barcodes to identify and track your products.

To prevent this issue, make sure that you attach a barcode to every product that you send to SFN.

Barcode can't be scanned

This non-compliance issue occurs when a product's barcode can't be read by a scanner. SFN staff need scannable barcodes to identify and track your products.

To prevent this issue, make sure that your barcodes are large, don't use red bars, and meet all other SFN requirements for barcodes.

Barcode is assigned to the wrong product

This non-compliance issue occurs when a product's barcode is assigned to the wrong product. When your barcodes don't match the product they're attached to, your customers might receive the wrong product.

To prevent this issue, make sure that you assign a unique barcode to each product in your Shopify admin.

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