Switching between Shopify stores
When you have multiple Shopify stores associated with the same business, you can navigate between them after you log in to your Shopify admin:
Keep track of multiple businesses
The dropdown contains the Shopify Plus stores where you have an account with the same email address (account name). Stores are grouped in the dropdown by business (based on Shopify contracts).
To help make your stores more secure, your email address (as well as those of your staff) should be verified. When your email is verified, then you can switch to your other stores without being prompted for their passwords. If your email is not verified, then you will be asked for your password.
Assign different permissions to users in different stores
Account permissions, passwords, and other account settings are specific to a store. When you change stores using the dropdown, you are logged in using the account that you have in that store.
You have a separate login password for each store. When you change your password in one store, it doesn't change the password in your other stores. That is, you can't change the password for store A and log in to store B with this password.
Your permissions are set and maintained in each store. You can assign different permissions to a staff member depending upon what they need to do in a store. For example, you could grant a staff member the permission to edit products in store A, but not in store B.
Support for two-step authentication and external login services
If you have enabled these features for your store, then you can be asked for your passcode (two-step authentication) or to log into your external service (GSuite) when you navigate to a store.
Using the dropdown to change between stores
You can use the dropdown to navigate to stores where you have accounts with the same email address.
Before you begin:
Make sure that your email address is the same across your stores. Your email address should also be verified. If your email address is not verified, then you'll be asked to provide your password when you navigate to a store.
- Log in to the Shopify admin of one of your stores.
- From the dropdown that shows the name of your store in the top-left corner of the page, choose a different store to view:
Your Shopify admin now shows the store that you chose.
Troubleshooting and limitations
The following is a list of some common issues that can occur when you use the dropdown to navigate between your stores:
I can't see the dropdown
If you can't see the dropdown, then check that the store is on a Shopify Plus plan and that your account is an owner or staff account. The dropdown is visible only when you log in to a Shopify Plus store. If you log in to a Shopify store that isn't on a Shopify Plus plan, then you won't see the dropdown. The dropdown doesn't appear or apply to collaborator accounts. A collaborator needs to log in to each store from their Partner Dashboard.
I don't see all my stores
If your dropdown is missing a store, then check that your account in that store uses the same email address as your other stores. The dropdown uses your email address to identify the stores where you have accounts.
I keep being asked for my passwords
If your email address is not verified, then when you select a store from the dropdown you'll be asked for that store's password. Learn how to verify your email address.