New order notifications

You can create and edit email notifications to let you or a staff member know when a customer places an order. You need the Orders permission on your account to make changes to order notifications. Learn more about staff permissions.

Add a notification for new orders

You can add a notification to let anyone subscribed know that a customer placed an order:

  1. In the Order notifications section, click Add an order notification:

    Order notification list
  2. From the first drop-down menu, select the email address for the notification from the following options:

    • Select Email address, and then enter a new email address that you want to send the order notification to.
    • Select a staff member to send notifications to their account email.
  3. If you want to create notifications for orders from a particular POS location or from the web, then select a location from the list. You can select All to create notifications for all orders. To add notifications for more than one specific location, you need to create them as separate order notifications.

  4. Click Add notification.

After you've set up order notifications for an email address, you can test them by clicking send test notification beside them on the Notifications page:

Order notification 2

Tip

You can get push notifications on your mobile device when you are using the mobile app.

Include a link to the order page to check order details from the New order notification:

  1. Click New order to open the template in the online code editor.

  2. At the bottom of the template, above {% endif %}, add:

    
      You can review details of this order in your shop admin at {{ shop.url }}/admin/orders/{{ id }}.
    
    
  3. Click Save.

Find the order number or ID

You can find the order ID :

Order {{ order_name }}

This will return something like:

Order #1001

Include special instructions

  1. In the "Email Templates" section, click New order:

    New order notification

  2. At the bottom of the New order email template, add the following code:

    
      {% unless note == blank %}
      Special instructions: {{ note }}
      {% endunless %}
    
    
  3. Click Save.

Disable a notification

Most order, shipping, and customer account notifications are sent to customers automatically, and can't be disabled. When you are processing an order, you can disable a few of the notifications for actions on that order:

  • Order canceled: sent automatically to the customer if their order is canceled
  • Order refund: sent automatically to the customer if their order is refunded
  • Shipping confirmation: sent automatically to the customer when their order is fulfilled
  • Shipping update: sent automatically to the customer if their fulfilled order's tracking number is updated

Disable the Order canceled notification

When you cancel an order, you can disable the notification so that the customer won't receive an email notification about the cancellation. Learn more about canceling orders.

To disable the Order canceled notification when canceling an order:

  1. From the Orders page, click the order number for the order that you want to cancel.

  2. Click More actions, and then select Cancel order.

  3. Enter the details for the canceled order.

  4. Uncheck Send a notification to the customer:

Cancel order dialog showing Send a notification to the customer as unchecked
  1. Click Cancel order.

Disable the Order refund notification

When you refund an order, you can disable the notification so that the customer won't receive an email about the refund. Learn more about refunding orders.

To disable the Order refund notification when refunding an order:

  1. From the Orders page, click the order number for the order that you want to refund.

  2. Click Refund, and then enter the details for the refund.

  3. Uncheck Send a notification to the customer:

Refund payments dialog showing Send a notification to the customer as unchecked
  1. Click Refund.

Disable the Shipping confirmation notification

When you fulfill an order, you can disable the Shipping confirmation notification so that the customer won't receive an email with the shipping details. Learn more about order fulfillment.

To disable the Shipping confirmation notification when fulfilling an order:

  1. From the Orders page, click the order number for the order that you want to fulfill.

  2. Click Continue.

  3. Enter the details for the order fulfillment.

  4. Uncheck Send shipment details to your customer now:

Send shipment details to your customer now shown unchecked
  1. Complete the order fulfillment.

Disable the Shipping update notification

When you add or update tracking information for an order that is already marked as fulfilled, you can disable the Shipping update notification so that the customer won't receive an email about the update. Learn more about adding tracking information.

To disable the Shipping update notification when updating tracking information for an order:

  1. From the Orders page, click the order number for the order that you want to update.

  2. In the Fulfillments section, click More, and then select Edit tracking.

  3. Enter the new tracking details.

  4. Uncheck Send notification email to customer:

Edit tracking dialog showing Send notification email to customer as unchecked
  1. Click Save.

Delete an order notification

To delete an order notification:

  1. Scroll down to the Order notifications section.

  2. Next to each order notification address there will be a little trash can icon:

    Order notification 3

Click the trash can beside the notification that you want to delete.

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