Frequently asked questions about gift cards
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can gift cards be reloaded?
No, you can't reload a gift card.
Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during checkout.
Can I issue a gift card without a customer purchasing it?
Yes, you can. Learn more about issuing gift cards.
How do customers check their balance?
If a gift card is associated with a customer account, then the customer can check the balance by using the link provided in the gift card email. For customers without accounts, you can check the balance and send the information to the customer.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can I apply a discount code to my gift card purchase?
Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
Can gift cards be used with Shopify POS?
Yes, if you're on the Shopify plan or higher, then you can sell and redeem gift cards on Shopify POS.
Can I sell physical gift cards with this feature?
Can I change the gift card image on the gift card page?
Yes, you can. Learn more about customizing gift card images. This is an advanced customization.
Can I customize the gift card redemption code?
No, the 16-character redemption codes are randomized and printed by the gift card manufacturer.
Why can't I see the full gift card code after I issue the card?
Gift card codes are considered currency, so only the customer can see the full gift card code.
Can online store customers customize the amount for a gift card purchase?
No. In Shopify POS, however, you can enter custom amounts for gift cards that are purchased in person.
If a customer wants to buy a gift card online for an amount that isn't for sale on your online store, then you can instead create a draft order for the amount. After the customer pays, you can then issue a free gift card in that amount to the customer.
Can I charge tax on gift cards?
No. Gift cards are considered a form of currency, so purchasing one should not incur tax.
When your customers pay for an order using a gift card, they're charged tax for that order. If you charge tax on the gift card itself, you'd be charging tax twice for the same transaction.
Sales channels that support gift cards
Customers can redeem their gift cards on any of your sales channels that use Shopify's checkout:
- Online Store
- Buy Button
- Facebook (when you use Shopify's checkout)
- Messenger (when you use Shopify's checkout)
- Shopify POS
Customers can't use gift cards with the Facebook and Messenger sales channels when you use Facebook's checkout. Read more about selecting a checkout option with the Facebook and Messenger channels.