Selling a gift card on Shopify POS

Note

To help you reduce the impact of recent events on your store, gift cards are temporarily available to sell on all Shopify subscription plans. For more information, refer to Frequently asked questions about gift cards. To add gift cards to your store, refer to Adding or updating gift card products.

You can activate the gift card feature on your store. Gift cards will be added to your product list automatically, and you can then sell them in person using Shopify POS.

iPad iPhone Android

Choose a gift card format

With Shopify POS for iPad, you can sell gift cards in any of these formats:

• a physical gift card
• an online gift card that you email to the customer
• a paper copy that you print from your receipt printer

To learn about the requirements for using gift cards in Shopify POS, see Requirements to sell and redeem gift cards with Shopify POS.

Sell a gift card on Shopify POS

If you want gift card codes to be automatically generated by Shopify and to appear on a printed receipt or email, then you need to enable gift cards as a payment method.

If you are selling physical gift cards (plastic or paper) with pre-existing codes on them, then you need to enable gift cards and enable physical gift cards.

1. From your Shopify POS products and cart screen, tap the gift card product.

2. Choose a preset value for the gift card from the drop-down menu, or create a Custom Amount:

   

3. If you're setting a custom value for the gift card, then enter the amount into the box that displays, and tap Next.

4. If you are selling a physical gift card, then activate the gift card using one of the following options:

   • Scan the card with the front-facing camera on your iPad.
   • Use our supported 2D barcode scanner to scan the card's barcode (the 1D scanner won't work).
   • Enter the gift card's number.

5. Tap Create

6. The gift card product is added to the cart. Tap Charge to continue to checkout.

7. Select the customer's payment method, and then tap Accept or Charge.

8. When the post-checkout screen appears, complete the sale using one of the following options:

   • Tap Email receipt and gift card, then enter the customers email and tap Send receipt.
   • Tap Print receipt and gift card to print a paper receipt if you have a printer installed.

   Note

   When you exit this screen, you will not be able to retrieve the validation code for gift cards. This is a security feature that prevents your gift cards from being exposed if your account is breached.

The printed or emailed receipt for the gift card shows the following information:

• the name of your store
• the monetary value of the card
• the validation code
• a two-dimensional barcode.

Note

Physical gift cards from the Shopify Hardware Store carry pre-assigned numbers, but you can customize the rest of the design if required.

Refund the purchase of a gift card on Shopify POS

You can refund the purchase of a gift card from Shopify POS, but you need to disable the card before you make the refund:

1. From your Shopify POS Orders screen, tap the order that has the gift card that you want to refund.

2. Tap the gift card number:

   

3. Tap Disable gift card, and then tap Confirm.

4. On the order details screen, tap Refund items.

5. Use the + and - buttons beside each product in the order to enter the quantity that you're refunding:

   

6. Tap Refund.

7. When the refund is successful, tap Done.

Related topics

• Activate the gift card feature

• Enable payment by gift card

• Add or update gift card product details

• Managing gift cards

Choose a gift card format

With Shopify POS for iPhone, you can sell gift cards in any of these formats:

• a physical gift card
• an online gift card that you email to the customer

To learn about the requirements for using gift cards in Shopify POS, see Requirements to sell and redeem gift cards with Shopify POS.

Sell a gift card on Shopify POS

To sell a gift card on Shopify POS:

1. From your Shopify POS products and cart screen, tap the gift card product.

2. Choose a preset value for the gift card from the drop-down menu, or create a Custom Amount:

   

3. If you're setting a custom value for the gift card, then enter the amount into the amount box, and tap Next.

4. If you've enabled physical gift cards, then activate the giftcard using one of the following options:

   • Scan the card with the front-facing camera on your iPhone.
   • Enter the gift card's number.

   Tip

   If you sell both physical and printed gift cards, then Shopify POS won't generate gift card codes automatically. If you want to sell a printed gift card, then you need to assign the gift card code manually. All gift card codes must have at least eight digits.

5. Tap Create.

6. The gift card product is added to the cart. Tap Charge to continue to checkout.

7. Select the customer's payment method, and then tap Accept or Charge.

8. When the post-checkout screen appears, tap Email receipt and gift card, then enter the customers email and tap Send receipt.

Note

When you exit this screen, you will not be able to retrieve the validation code for online gift cards. This is a security feature and prevents your gift cards from being exposed if your account is breached.

The gift card shows the following information:

• the name of your store
• the monetary value of the card
• the validation code
• a two-dimensional barcode

Note

Physical gift cards from the Shopify Hardware Store carry pre-assigned numbers, but you can customize the rest of the design if required.

Refund the purchase of a gift card on Shopify POS

You can refund the purchase of a gift card from Shopify POS, but you need to disable the card before you make the refund:

1. From your Shopify POS Orders screen, tap the order that has the gift card that you want to refund.

2. Tap the gift card number:

   

3. Tap Disable gift card, and then tap Confirm.

4. On the order details screen, tap Refund items.

5. Use the + and - buttons beside each product in the order to enter the quantity that you're refunding:

   

6. Tap Refund.

7. When the refund is successful, tap Done.

Related topics

• Activate the gift card feature

• Enable payment by gift card

• Add or update gift card product details

• Managing gift cards

Sell a gift card on Shopify POS

Note

To help you reduce the impact of recent events on your store, gift cards are temporarily available to sell on all Shopify subscription plans. For more information, refer to Frequently asked questions about gift cards. To add gift cards to your store, refer to Adding or updating gift card products.

When you sell a gift card, you attach a customer to the order during checkout. After the transaction is complete, the customer receives an email with a link to their gift card, which they can redeem online or in person.

Currently you can sell only emailed gift cards with Shopify POS for Android. Although you can't sell printed or physical gift cards, you can accept them as payment. To learn about redeeming gift cards, see Redeeming a gift card on Shopify POS.

To sell a gift card in Shopify POS:

1. From the Shopify POS checkout, find and tap a gift card product.

2. Tap the amount for the gift card.

3. Tap SUBTOTAL.

4. Tap Add customer:

   

5. Select an existing customer, or tap the + button to create a new customer.

6. On the Cart screen, after you've added a customer, tap CHARGE, and then process the customer's payment.

7. When the payment is successful, tap Send receipt and gift card:

   

8. Confirm that the customer's details are entered correctly, and then tap the check mark to send the receipt and gift card.

9. Tap DONE to return to the Shopify POS checkout screen.

Related topics

• Activate the gift card feature

• Enable payment by gift card

• Add or update gift card product details

• Managing gift cards