Selling a gift card on Shopify POS

You can activate the gift card feature on your store. Gift cards will be added to your product list automatically, and you can then sell them in person using Shopify POS.

Choose a gift card format

With Shopify POS for iPad, you can sell gift cards in any of these formats:

  • a physical gift card
  • an online gift card that you email to the customer
  • a paper copy that you print from your receipt printer

To learn about the requirements for using gift cards in Shopify POS, see Requirements to sell and redeem gift cards with Shopify POS.

Sell a gift card on Shopify POS

If you want gift card codes to be automatically generated by Shopify and to appear on a printed receipt or email, then you need to activate gift cards as a payment method.

If you're selling physical gift cards (plastic or paper) with pre-existing codes on them, then you need to activate gift cards and activate issuing physical gift cards.

  1. From your Shopify POS products and cart screen, tap the gift card product.

  2. Choose Digital gift card or Physical gift card

  3. Choose a preset value for the gift card from the drop-down menu, or create a Custom Amount.

  4. If you're setting a custom value for the gift card, then enter the amount into the displayed box, and then tap Next.

  5. If you're selling a physical gift card, then activate the gift card using one of the following options:

  6. Tap Create.

  7. The gift card product is added to the cart. Tap Checkout to continue to checkout.

  8. Select the customer's payment method, and then tap Accept.

  9. Optional: On the post-checkout screen, provide the customer with a receipt.

The printed or emailed receipt for the gift card shows the following information:

  • the name of your store
  • the monetary value of the card
  • the validation code
  • a two-dimensional barcode.

Refund the purchase of a gift card on Shopify POS

You can refund the purchase of a gift card from Shopify POS, but you need to disable the card before you make the refund:

  1. From your Shopify POS Orders screen, tap the order that has the gift card that you want to refund.

  2. Tap the gift card number.

  3. Tap Disable gift card, and then tap Confirm.

  4. On the order details screen, tap Return.

  5. Use the + and - buttons beside each product in the order to enter the quantity that you're refunding.

  6. Tap Refund.

  7. When the refund is successful, tap Done.

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