Shopify Fulfillment Network Insights

Note

This guide is for merchants who started using the Shopify Fulfillment Network (SFN) before January 30, 2024. The Shopify Fulfillment Network app has been rebuilt to offer fulfillment solutions in partnership with Flexport. If you use the new SFN app, then refer to the new SFN guide.

In your Shopify admin, you can access reports that track how Shopify Fulfillment Network (SFN) is impacting your business. For example, you can run a report to track your delivery promise performance, or your delivery speed. You can use these insights to ensure that your customers receive a reliable delivery experience. By using SFN insights, you can get an overview on how your fulfillment and delivery is performing.

View SFN insights

If you've activated the SFN channel, then you can find information about how SFN is impacting your business.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.
2. From the Apps and sales channels page, click Shopify Fulfillment Network.
3. Click Open app.
4. Click Overview.

The insights bar appears at the top of the Overview page. You can use the drop-down arrow to select insights from the past 30, 60, or 90 days. The insights bar includes the following information:

• insights from the last 30, 60, or 90 days
• number of fulfilled orders
• on-time delivery percentage
• on-time shipping percentage

Insights page

You can click the insights bar to find more detailed information for each insight displayed on the insights bar, as well as promised delivery speeds. Insights are presented in charts, and also include a breakdown of key metrics, percentages, and labels. You can hover over a chart or title to learn more about a specific insight.

Note

Since not all carriers work on all calendar days, the delivery speeds insight might be affected by the fact that all delivery dates are counted by calendar days instead of by business days.

Understanding the different insights

Fulfilled orders

You can use the fulfilled orders insight to find the number of orders that were delivered to your customers within a 30, 60, or 90 day time frame.

Promised delivery speeds

If you've activated Shop Promise, then you can use the promised delivery speeds insight to find the percentage of orders that were fulfilled and had a one-day, two-day, three-day, or four or more-day expected delivery date. For eligible order, the Shop Promise badge is displayed on product pages and throughout the customer checkout experience and Shop app. Learn more about Shop Promise.

If you've deactivated Shop Promise, then the promised delivery speeds insight is calculated by SFN using service level agreements (SLAs) that SFN has assigned to your orders.

On-time shipping

You can use the on-time shipping insight to compare when a customer was told that their order would ship to when an order actually ships. Shipping is considered on-time when an order ships on or before the expected shipping date.

You can calculate your on-time shipping rate by using the following formula:

On-time shipping = Total number of orders shipped by on or before the expected shipping date x 100 / Total number of orders that shipped

Tip

On-time shipping performance can range depending on the number of orders, delays, any fulfillment delays that you've set up, and any changes to your store

On-time delivery

You can use the on-time delivery insight to track delivery compliance. A delivery is considered on-time when an order is delivered on or before the expected delivery date.

For example, if an order is expected to be delivered by June 20, then it’s considered on-time if it’s delivered between June 17 and June 20. If the order is delivered after June 20, then it’s considered late.

You can calculate your on-time delivery rate by using the following formula:

Total number of deliveries that arrived on or before the expected delivery date x 100 / Total number of orders delivered

A delivery might arrive late for reasons such as inventory management issues, order fulfillment issues, carrier delays, or problems with a delivery. You can do the following to help prevent the amount of orders that arrive late:

• Add accurate Harmonized System (HS) codes to your products for customs to know which tariffs to apply to an order.
• Check an order's shipping address for any formatting that might cause shipping issues.
• Maintain your inventory levels to avoid stock outs.

Coverage map

You can use the coverage map to view your delivery coverage within the United States at a selected speed. The coverage map displays predicted delivery timelines for one product. You can hover over the coverage map to get more specific product delivery insights for a specific state.

For example, if you have many customers in the state of Virginia, then you might want to deliver orders within two days. You can use the coverage map and hover over Virginia to check if you have two day coverage for all of the counties in Virginia.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.
2. From the Apps and sales channels page, click Shopify Fulfillment Network.
3. Click Open app.
4. Click Inventory.
5. Click the product that you'd like to view shipping coverage for.