Logging in to Shopify

The way that you log in to Shopify depends on the device you use to access your store. This page explains how to log in to your Shopify admin on desktop, as well as how to use the Shopify app for iPhone and Android to log in to your Shopify account, to view multiple Shopify accounts, and to log out of your Shopify account. Additionally, you can learn how to reset your password.

If you enter an incorrect password during login, then you'll be asked to verify that you are not a robot on your next login attempt. You'll also be asked to complete verification steps if your browser is in private or incognito mode, or if you cleared your browsing history since your last login to Shopify. You need to wait for all images to load in each verification step before you click Verify.

Log in to your Shopify admin on desktop

To log in:

  1. Go to your Shopify login page.

  2. Enter your email and password.

  3. Click Log in.

Install and log in to the Shopify app

To log in to the Shopify app:

  1. Download the Shopify app.
  2. When the app is installed, tap it to open it.
  3. If you already have a Shopify account, then tap Log in and enter your email address and password for your Shopify store. If you want to start a new Shopify account, then tap Sign up:
    Login screen iphone

    Note

    If you've forgotten your Shopify account password, then you can tap Log in and Forgot password? to reset it.

  4. Tap Log in.

Log in to multiple accounts

To log in to multiple accounts:

  1. When you're logged in to the Shopify app, tap Store:
    Store button iphone
  2. The name of the active account is at the top of the screen. Tap the account name.
  3. Tap Add existing account:
    Add existing account iphone
  4. Enter the email address and password for the account that you're logging in to.
  5. Tap Log in.

The account that you've just logged in to is now the active account. To see the information for a different account, you can switch accounts.

View a different account

To view a different logged-in account:

  1. From the Shopify app, tap Store:
    Store button iphone
  2. The name of the active account is at the top of the screen. Tap the account name.
  3. Tap the account that you want to view:
    Accounts iphone

Log out of an account

To log out of an account:

  1. From the Shopify app, tap Store:
    Store button iphone
  2. Tap Settings:
    Settings button iphone
  3. Choose whether to log out of only the active account, or all accounts:
    Log out options iphone
  4. Tap Log out.

Install and log in to the Shopify app

To log in to the Shopify app:

  1. Download the Shopify app.
  2. When the app is installed, tap it to open it.
  3. If you already have a Shopify account, then tap Log in and enter your email address and password for your Shopify store. If you want to start a new Shopify account, then tap Sign up:
    Login screen android

    Note

    If you've forgotten your Shopify account password, then you can tap Log in and Forgot password? to reset it.

  4. Tap Log in.

Log in to multiple accounts

To log in to multiple accounts:

  1. When you're logged in to the Shopify app, tap Store:
    Store button android
  2. The name of the active account is at the top of the screen. Tap the account name.
  3. Tap ADD EXISTING ACCOUNT:
    Add existing account android
  4. Enter the email address and password for the account that you're logging in to.
  5. Tap Log in.

The account that you've just logged in to is now the active account. To see the information for a different logged-in account, you can switch accounts.

View a different account

To view a different logged-in account:

  1. From the Shopify app, tap Store:
    Store button android
  2. The name of the active account is at the top of the screen. Tap the account name.
  3. Tap the account that you want to view:
    Accounts android

Log out of an account

To log out of an account:

  1. From the Shopify app, tap Store:
    Store button android
  2. Tap Settings:
    Settings button android
  3. Choose whether to log out of only the active account, or all accounts:
    Log out options android
  4. Tap Log out.

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