Understand your Shopify invoice

Shopify sends an invoice every 30 days to the email address of the account owner of your store. You'll receive the first invoice the day your free trial finishes or the first day you pick a Shopify plan if your trial period has already expired. The payment is taken automatically, so there isn't anything else that you need to do after picking a plan.

Note

At this time, we only accept credit cards as payment for your subscription.

When you'll be charged

Most of the fees charged by Shopify are recurring payments, meaning that they occur on a regular cycle. These billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day.

Instead of making several charges through the month, we send you a single invoice every 30 days. This invoice shows all of your fees since your previous invoice. It contains a charge for every item that started a billing cycle on that day or in the previous 30 days. You'll receive your first invoice the day you sign up to a Shopify plan.

It's worth taking a moment to make sure you understand the different billing cycles:

Billing period name Duration of billing period
Invoice billing period 30 days
Subscription billing period 30 days, or 1, 2, or 3 years
App billing period 30 days

Note

Billing cycle, or billing period, is the length of time between invoices. You can increase this time interval, but you can't choose which day of the month you receive an invoice.

One-time charges, such as the fees you pay for registering a domain or for purchasing a theme, appear on a separate invoice.

What you'll be charged for

Your invoice shows some or all of the following charges depending on the services that you're using:

Your invoice also shows:

For accounting reasons, we currently bill in US dollars even if your store is located outside of the US.

Note

If you're running a store in Canada, you're eligible to pay Canadian taxes even though your bill is in U.S. dollars.

Subscription fees and taxes

Subscription fees depend on your plan and on the subscription billing period you've chosen.

Shopify is a Canadian company operating in Canada with a presence in the following US states:

  • Arizona
  • Connecticut
  • Hawaii
  • Indiana
  • Kentucky
  • Massachusetts
  • New Mexico
  • New York
  • Ohio
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • West Virginia

If your store is located in Canada or in any of the listed states, we must charge applicable taxes (HST/PST/GST or State/County). If your store is outside of Canada or the states where Shopify has a presence, taxes are not applied to your subscription charge.

You can see the taxes on a separate line in your invoice:

In admin canadian

One-time charges

One-time charges include immediate charges such as registering a domain, purchasing a theme, or purchasing an app. These charges are invoiced separately from your regular 30-day invoice. You will see them listed when you view your in-admin invoices:

In admin invoice

For example, this invoice is for a one-time payment for purchasing a theme. No other charges appear on the invoice:

In admin theme purchase

Transaction fees

If you're not using Shopify Payments, you'll be charged transaction fees on every order processed in your store (this is in addition to the credit card rate). Find out more about:

When transaction fees become payable

The way that your account is billed depends on your store's transaction volume, any recurring app charges, and the payment gateway that you're using.

Third-party payment gateways

If your store uses a third-party payment gateway, then you're billed either when the total of your transaction fees and any other outstanding charges (including recurring charges for any apps that you've installed) exceeds one of your store's billing thresholds, or at the end of your monthly billing cycle — whichever comes first. For example:

  • Any time that the total of your transaction fees and other outstanding charges exceeds your account's Rolling maximum threshold, your account is billed immediately.
  • If the total of your transaction fees and other outstanding charges exceeds your account's End of day threshold, then your account is billed at the end of that day.
  • If the total of your transaction fees and other outstanding charges is below your billing thresholds, then your account is billed at the end of your monthly billing period. If you change your Shopify plan, then you will be billed immediately for any outstanding and prorated amounts.

You can view your store's billing thresholds on the Account page in your Shopify admin.

Your first invoice won't include transaction fees, but your second invoice will include all transaction fees incurred up to that point. This is an example of an invoice showing transaction fees along with the subscription fees for the Basic plan:

In admin subs transact
Shopify Payments

If your store uses Shopify Payments, then the credit card processing rates are deducted from your orders automatically. For any other outstanding charges, including recurring charges for any apps that you've installed, you're billed either when the total of your outstanding charges exceeds one of your store's billing thresholds, or at the end of your monthly billing cycle — whichever comes first.

You can view your store's billing thresholds on the Account page in your Shopify admin.

How we calculate transaction fees

Shopify uses this formula to calculate transaction fees for a 30-day period:

[(cost of products - discounts) + tax + shipping charges] x rate

The rate for transaction charges varies depending on your pricing plan.

See a breakdown of your transaction fees

To see a breakdown of your transaction fees by individual order:

  1. View the invoice in your admin.

  2. If this invoice includes transaction fees, the Details column will have a link to the associated orders. Click this link to see the information.

  3. In the panel that open, you can see the details of the transaction fee for every order covered by this invoice:

    Transaction fee breakdown

Click an order number to see full details of a transaction.

Disputing transaction fees

To dispute transaction fees for reasons such as returns or non-payment, you must cancel and refund the order.

Credits for test transactions

If you've been charged a transaction fee for a test order that you've made, cancel the test order, and we'll add a commission credit to your account that will be used towards your next set of transaction fees.

App fees

The billing dates shown on your in-admin invoice are different for each app. This is because every app's billing cycle starts on the day you download the app, which isn't necessarily the same day as a new subscription billing cycle. Find out more about:

When app fees become payable

Regardless of individual apps' billing dates, all app fees are charged on the standard 30-day invoice cycle that begins when you take out a new subscription plan.

You'll see app charges in your in-admin invoice as soon as you install an app, but fees won't be due until you receive your 30-day invoice by email.

If an app's billing cycle is out of sync with your 30-day invoice cycle:

  • You might find that you're always paying part of an app's fees in arrears.
  • You should take an app's billing cycle dates into account if you plan to remove the app.

See a breakdown of your app fees

Your in-admin invoice shows the total amount being charged for your apps. To see a detailed breakdown of how these charges are calculated, click the apps link under the Details column of the invoice:

Apps link

The app fees breakdown page opens showing applicable charges for all your apps:

App fees

The app fees breakdown shows four columns of information:

  • App — shows the name of each app
  • Description — shows additional information for each app, including the billing period covered in this invoice.
  • Date — the date on which the fee for an app is added to your 30-day invoice. Typically it's the first day of the billing period shown in the Description column.
  • App fee — the amount payable for the app.

About app billing cycles

Because you can install new apps at any time, you might find that you're being invoiced for them partway through the app billing cycle:

Billing cycles

The only time you really need to be aware of this is if you're planning on removing an app. If you see charges for an app you recently removed, it's probably because you removed it partway through its billing cycle. Recurring app charges are generated on installation and subsequently on the first day of an app's billing cycle. The charge will appear on the invoice even if you removed the app only a day or two after installation:

Remove app billing

App billing overlap

Looks like you're being billed twice for the same app? Occasionally, app billing cycles can overlap, which results in two app charges appearing on a single invoice. The invoice will show the app billing cycle dates, so you should be able to verify that the charges apply to two different billing cycles.

Where to view your invoice

You can view your invoices right in your Shopify admin. In addition, you can see any credits applied to your account on your invoice.

View paid and unpaid invoices in the admin

While logged in as the store owner you can view all of your invoices in your account settings.

In-admin invoices are updated every time a fee is incurred. Although nothing is payable before the end of the 30-day billing period, it's very useful to be able to see your invoice ahead of time.

Note

All charges made by Shopify are in US dollars, regardless of your location.

To see your invoices in your Shopify admin:

  1. From your Shopify admin, click Settings, then click Account.

  2. In the Invoices section, you can view your most recent invoices, your store's statement of charges, and the date on which your next invoice will be sent:

  • Click view your current invoice to view your latest invoice.
  • Click download next to any invoice to download it to your computer:

    In admin invoice
  • Click statement of charges to view any subscription and app charges in addition to the cost of your Shopify plan. You can filter, print, or export the summary of your charges from the Statement of charges page:

    Statement of charges

View credits to your account

Typically, credits to your account are shown as either of the following:

  • Subscription credit — this credit is applied as a discount to your subscription fee.
  • Commission credit — this credit is applied as a discount to your transaction fees.

When you accumulate the equivalent in subscription or transaction charges, the credit is applied.

For example, this in-admin invoice shows a credit being applied as a subscription discount:

In admin credit

This in-admin invoice shows commission credit being held because its value is larger than the current transaction fees:

In admin unapplied credit

Note

Subscription and commission credits can only apply to future invoices. Credits can't be applied against current subscription or transaction charges.

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