Shop for iOS and Android

Shop is a free iOS and Android app for consumers. The app includes the following features:

  • Fast checkout for customers using Shop Pay
  • Delivery tracking for online orders
  • Product recommendations from eligible stores
  • Carbon offset for eligible orders

The Shop app provides customers with up-to-date information so that they can track their orders. If you sell by using Shopify, then you can give customers the option to install Shop from your store's order status page.

You can't disable your store profile or product recommendations from appearing in Shop.

Learn more about using Shop from the Shop Help page.

Enable or disable the Shop opt-in

You can enable or disable the option to install Shop on the order status page. This doesn't have an effect on whether your store profile appears in Shop. When you have the Shop opt-in enabled, customers in the following countries see a link to install Shop from the order status page on mobile devices:

  • United States
  • Canada
  • Australia

Customers outside these countries won't see the option to install Shop on the order status page.

Customers who opt in are prompted to download the Shop iOS or Android app, and then their order information syncs from Shopify automatically.

If the Shop opt-in is available for your store, then you don't need to do anything to set it up for your customers. The option is enabled automatically, and it appears on order status pages unless you disable it.

Steps:

  1. From your Shopify admin, click Settings, and then click Checkout.
  2. Under To receive shipping updates, check or uncheck Customers can download the Shop app from the order status page to enable or disable the option for customers.
  3. Click Save.

Installation requirements

You don't need to install the Shop app to allow your customers to track orders from your store. If you want to use Shop to track deliveries for orders that you place online, then you can install the Shop app.

Shop is free, and is available on mobile devices with the following operating systems:

  • iOS(version 10.3 or later) for iPhone, iPad, and iPod touch
  • Android(version 5.0 or later)

Shop app features

Online order tracking

When a customer uses Gmail, Shop automatically locates emails with tracking numbers to identify orders to track. Customers using another kind of email address can add tracking numbers manually.

Shop searches emails to collect order information. If you have questions about privacy, then you can view the Shop privacy policy.

When Shop is tracking an order, sometimes it doesn't have enough information to display an exact location for the delivery. The delivery status is still accurate.

Automatic order sync

Shop automatically syncs with Shopify to show all of the orders that a customer has placed within Shopify stores.

When a customer starts an order but doesn't complete it, an abandoned checkout notification might also appear in Shop. The notification prompts the customer to return to your store to complete the order.

Store profiles

Customers can use Shop to follow and view store profiles. After an order is added to Shop, the related store's profile displays in the Shops tab of the Shop app.

When a customer follows a Shopify store in the Shop app, they can view product recommendations based on the store's trending products. Trending products are generated in Shopify based on sales data for the store.

The store's profile includes the store's logo, name, and description. You can customize the following details in the Shop profile for your store:

Your customers might use Shop even if you don't enable the option to install the app from your store's order status page. If a customer who uses Shop places an order in your store, then they can follow your store profile, view their order history, and track the delivery of their order.

Hide specific products from store profiles in Shop

Although you can't prevent your store from appearing in a store profile in Shop, you can hide specific products by adding them to a special collection in Shopify.

Shop app syncs products daily, and exclude products that you add to the Shop app hidden collection.

Steps:

  1. In Shopify, create a new manual collection named Shop app hidden.
  2. Add products that you want to hide from Shop to the collection.
  3. Optional: Hide the collection from your sales channels.

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