Manage products, categories, and collections on Shop

Using the Shop channel, you can manage the products, categories, and collections that are available through the Shop app.

Manage product availability

To be listed in Shop, products need to have an image, price, and product type. The products that you sell through Shop need to follow the requirements in the Shop merchant guidelines.

If you're using the Shop channel, then you can use the bulk editor within the channel to manage the products that are available to the Shop app. It can take up to 48 hours for changes to display in the Shop channel and Shop app.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. In the Catalog section, click Manage.

  5. Click Manage products in bulk.

  6. Click Columns, and then select Published in Shop.

  7. In the Published in Shop column, select the products that you want to display in Shop, or deselect the products that you want to hide from Shop.

  8. Click Save.

View the status of your products

In the Catalog section, you can click Manage to view the listing status of the products that you want to be available in the Shop app.

Listing Statuses

  • Not Listed: Your product isn't visible to customers in the Shop app. Click the listing status to find out why the product isn't listed, and how to resolve the issue.
  • Listed: Your product is visible to customers in the Shop app.
Listing status error messages
Error messageDescription
Prohibited product typeIf a product is prohibited, such as age-restricted products or hazardous materials, then the product won't be approved. Learn more about prohibited product types.
Missing imageThe product image needs to exist on one of the product variants to be available in search.
Missing product typeThe product needs to have a standardized product type selected to be available in search. Learn more about product types.
Invalid product priceThe product price needs to be listed as more than 0 in your Shopify admin to be available in search.
Product SEO hiddenIf a product has a metafield set to SEO hidden, then it won't be available in search through any channel.
Non-compliant productIf an ineligible search query is made and it matches a product, then the product isn't approved.

Shop product data completion score

Shop provides a product data completion score and guidance to boost your discoverability in the Shop app. You can use the information and guidance provided by the Shop product data completion score feature to improve your product data completion score and to help your products reach new and existing Shop app customers.

You can view the product data completion for each of your products by clicking Manage in the Catalog section of the Shop channel. When possible, Shop uses machine learning to predict product categories and attributes, and adds them to your product information. You can update the predicted product categories and attributes, or delete them.

Steps

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. In the Catalog section, click Manage.

  5. Review the Product data completion column to check each score.

  6. Click the product that you want to edit.

  7. Click the product information that you want to add, and follow the prompts to continue.

Manage categories and collections

To help customers navigate your products, you can add collections to your Categories or Collections on Shop. Categories display as icons at the top of your Shop Store, whereas collections display in the Collections section. For categories, you can't change the image that's used, whereas for collections you can edit or customize the image displayed.

You can add up to 12 categories and 5 collection lists, where each collection list can include up to 10 collections which will each list up to 250 products. After you add a collection to a collection list, that collection can't be added to another collection list.

To be listed on Shop, collections need to have at least one approved product, an image, and be available on the Shop channel. You can use the Shop channel to manage the collections that you want to display in Shop.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. In the Store section, click Customize.

  5. Do either of the following:

    • Click Categories.
      • To add a collection to your Shop categories, click Add a category, and then select the collection that you want to display in Shop.
      • To remove a category from your Shop categories, click the trash can icon next to the category that you want to remove from Shop.
    • Click Collections.
      • To add a collection to your Shop collections, click Add a collection, and then select the collection that you want to display in Shop.
      • To remove a collection from your Shop collections, click the trash can icon next to the collection that you want to remove from Shop.
  6. Click Save.

Change the order in which categories and collections display in your Shop Store

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. In the Store section, click Customize.

  5. Click Categories or Collections.

  6. Drag and drop a category or collection to the spot where you want it to display.

  7. Click Save.

Display the cover images of your collections on Shop

Categories automatically display an image of a best-selling product from the collection chosen as the category. You can choose whether to display or hide cover images for Collections.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shop.

  3. Click Open sales channel.

  4. In the Store section, click Customize.

  5. Click Collections.

  6. For the Display images option, click Yes or No. If Yes is chosen, then the selected collections must have a cover image included.

  7. Click Save.

View the status of your collections

In the Categories and Collections sections, you can view the approval status of the collections that you want to make available in the Shop app. If a collection isn't approved, then you can click the link next to the error message to make changes to the collection so that it can be reevaluated.

Error messages

If your collection isn't approved, then the collection doesn't display in the Shop app. Review the table below to learn more about what an error message means.

Collection status error messages
Error messageDescription
Collection must have an imageThe collection needs to have a featured image to be visible on the Shop app. Learn how to add an image to a collection.
Collection has no approved productsThe collection needs to contain at least one approved product.
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