Getting paid for Shopify Markets Pro orders
Your transactions for fulfilled Markets Pro orders are collected and combined to a payout on the 1st, 8th, 15th, and 22nd day of each month. A payout is sent to your bank account within 1-3 business days. Sometimes it can take a few additional days for the funds to become available in your bank account. If your payout fails, then the payout is attempted again within 72 hours and you receive a notification upon failure.
You receive payouts in USD and only for fulfilled orders. For more information, refer to Making your orders eligible for payouts.
On this page
Getting paid
View your payouts transactions and learn how you can handle refunds, pre-orders, taxes and duties.
View your payouts transactions
You can view your payouts information and payout schedule in your Shopify admin. The transaction data contains a full breakdown of all costs and fees for each fulfilled order. The breakdown of fees includes the following information:
- taxes
- duties
- remitted VAT
- shipping costs
- shipping label price adjustments
- Markets Pro processing fee
Markets Pro transactions are displayed as Flow Commerce on your bank account and credit card statements.
Steps:
- From your Shopify admin, go to Finances > Payouts.
- Click Transactions.
- Click More filters.
- Click Payment method.
- Select Markets Pro.
Refunds
To cancel or refund a Markets Pro order, you need to refund the entire order amount that has been processed to your customer. If you refund a portion of your order and don't cancel the order, and fulfill the other order portion, then the order becomes eligible for a payout.
Markets Pro transaction fees, taxes, and duties aren't refunded to you if the order is already fulfilled. To partially compensate your customer, cancel and refund the order fully, and consider providing your customer with a discount code[https://help.shopify.com/en/manual/discounts] for their next purchase.
Taxes and duties
Taxes and duties are charged at the time the package is fulfilled. If you refund an order that you already fulfilled and shipped, then Markets Pro doesn't refund any fees, duties, and taxes.
Pre-orders
Pre-orders aren't paid until you fulfill your order. You receive payouts only for fulfilled orders. If you use pre-orders in your business, then consider using a tag to identify a pre-order. Action required payout status is displayed next to your order until you fulfill your order.
Markets Pro shipping labels
Shopify Markets Pro shipping labels ensure correct duties handling, seamless customs clearance, specialized shipping rates, and faster transit times.
If you fulfill an order using non-Markets Pro shipping labels, then duties collected at checkout are released to you as part of your payout. You might need to refund the duties amount to your customers. When using non-Markets Pro shipping labels, your customers are at risk for being double-charged for duties or their package can be held at customs.
Calculating Markets Pro payouts
You can use the following calculation to calculate Markets Pro payouts:
Total order cost – (remitted tax/VAT + remitted duty + processing fee + currency conversion fee) = Amount paid
For example, when an order is placed for a shirt for a total cost of 150 EUR, the total breakdown of an order is the following:
The currency conversion rate on the day of the transaction is used to calculate your payout amount into your currency. In this example, 150 EUR is a converted total of 158.97 USD (1 USD = 0.94364EUR).
What the customer pays
- a shirt costs 120 EUR
- duties cost 5 EUR (5.30 USD withheld)
- taxes and VAT cost 10 EUR (10.60 USD withheld)
- international shipping costs 15 EUR
In this example, your customer pays 150 EUR to Global-e. Global-e remits the following costs:
- the cost of 10 EUR tax/VAT to the government
- the cost of 5 EUR duties to the customs agencies
What you pay
- The transaction fee of 10.33 USD (6.5% of the total order value) is paid as the Markets Pro processing fee.
- The currency FX fee of 3.62 USD (2.5%) is paid for currency conversion. The FX fee is calculated on the total order value (158.97 USD).
You can add these amounts to what the customer pays by making price adjustments.
After all these costs are taken out, you receive 128.77 USD.
You need to decide how much you want to charge your customer for shipping. Markets Pro includes shipping rates recommendations for better conversion. The shipping fee that you collect from your customer is included in your payout. The cost of the shipping label you purchase is deducted from your future payout and is displayed in your order's timeline.
Making your Markets Pro orders eligible for payout
Unfulfilled Markets Pro orders aren't included in payouts and have the Action required payout status until you fulfill your orders. Orders are considered fulfilled when a carrier and tracking number are assigned to your order in Shopify, and your shipping label is scanned by the carrier. If your order isn't processed for payout, then you might need to take additional action to make your order eligible for payout.
Review the following table to learn more about reasons why an order might not be eligible for payout, gain insights into potential reasons for payout delays, and what actions you need to take:
| Reason a payout is ineligible | Action to take |
|---|---|
| You haven't fulfilled and shipped your order | Fulfill and ship your order. Your shipping label needs to be scanned by the carrier. If you drop off your package at a post office, then it might take up to 48 hours before the order is scanned. If your order is a pre-order, then your order isn't eligible for payout until it's fulfilled. Consider using a tag to identify pre-orders. |
| Your order doesn't have tracking information | Add tracking information to your order. All orders must have a valid tracking number, with a carrier name and activity shown in that tracking number. This ineligibility may occur if you used a third-party logistics company and you did not input a tracking number. |
| No carrier activity is available | When no carrier activity is available, you need to contact the carrier directly to ensure that your order was picked up and to verify correct tracking information. If you drop off your package at a post office, then it might take up to 48 hours before the order is scanned. |
| You haven't refunded the entire Markets Pro order | If an order is canceled, then you need to refund the entire order. Partially refunded orders aren't eligible for payout. All funds that were processed need to be returned to the customer. |
View Markets Pro orders with action required status
You can view and filter your Markets Pro orders that have the Action required status from your Shopify admin.
Steps:
- From your Shopify admin, go to Finances > Payouts.
- Click Transactions.
- Click Payouts status, and then select Action required.
- Optional: To filter Markets Pro orders, do the following steps:
- Click More filters.
- Click Payment method.
- Select Markets Pro.