Return reopened
The Return reopened trigger starts a workflow when a previously closed return is reopened.
On this page
Data provided
The following data is provided to workflows that start with the Return reopened trigger.
| Data | Description |
|---|---|
Return | The return resource related to the trigger. Allows accessing data on the GraphQL Admin API Return object |
Testing the trigger
Steps in Shopify admin: 1. Create a draft order 1. Fulfill the order 1. Create a return 1. Select the close return option in the return in progress section or choose to fully refund and restock all items 1. select the open return option under the more options menu on the returns card
You can also test the trigger by setting up self-serve returns. This will allow you to place an order as a test customer. Once the return request is made through the customer account, you will be able to approve, close, and reopen the return from the Shopify admin.
Actions
This trigger provides a return object, so it lets you use any action that requires a return. In addition, because the return object includes an order, the trigger can be used with any order actions, including:
- Add order line item
- Add order tags
- Archive order
- Cancel order
- Capture payment
- Hold fulfillment order
- Mark order as paid
Orders allow you to access other data such as the customer, so it can be used with customer actions. These include:
- Add customer tags
- Remove customer metafield
- Remove customer tags
- Update customer metafield
- Update customer note
Orders also contain lists of data such as line items. Using a For each action, you can loop through these lists and perform actions on each item. For example, you can loop through the line items and add a tag to each product.