Cancel order

The Cancel order action cancels the order that triggers the workflow.

On this page


The Cancel order action contains the following fields.

Fields used in the Cancel order action.
Send a notification to the customerWhen checked, the workflow notifies the customer that their order has been canceled.
ReasonRequired. Indicates the reason for the cancellation of the order. By default, the reason is set to Customer changed/canceled order.
Refund itemsWhen checked, charges for the product and for duties are refunded to the customer.
Refund shippingWhen checked, charges for shipping are refunded to the customer.
Restock itemsWhen checked, items from the order are returned to the store's inventory.


The Cancel order action has a hidden field added to it by the trigger. This field, Order ID (or, identifies the order to cancel. The order ID is set by default and can't be changed.

The Cancel order action can be used in workflows that start with the following triggers:


Example of a workflow that cancels an order when its risk level is high

In this example workflow, an order is canceled when its risk level is high.

API details

To learn more, review Cancel an order.

Ready to start selling with Shopify?Try it free