Refund created

The Refund created trigger starts a workflow when a user in your organization or a third-party app partially or completely refunds an order.

Note

Returns can't be created after an order is refunded. Actions that attempt to create a return will fail in workflows that start with the Refund created trigger.

Depending on your settings for refunds and restocking, refunding an order might create conditions that start other workflows that start with the Order cancelled or Inventory item created triggers. Avoid creating workflows that start several triggers simultaneously, which can cause unexpected results.

Actions

The following actions can be used in workflows that start with the Refund created trigger.

• Add customer tags
• Add order line item
• Add order tags
• Archive order
• Cancel order
• Capture payment
• Create redirect URL
• Delete redirect URLs
• Mark order as paid
• Remove customer metafield
• Remove customer tags
• Remove order metafield
• Remove order tags
• Remove shop metafield
• Send fulfillment request
• Send HTTP request
• Send internal email
• Unarchive order
• Update customer metafield
• Update customer note
• Update order metafield
• Update order note
• Update shop metafield
• Wait

Example

In this example workflow, an email is sent when a refund is created.

Testing the Refund created trigger

To test a workflow that starts with this trigger, create a test order and then create a return for it.

API details

The Refund created trigger allows actions to be taken with the Order Graphql API object.