Order cancelled

The Order cancelled trigger starts a workflow when a user in your organization or a third-party app cancels an unfulfilled order.

Note

Canceling an order stops an order in progress. It is not the same as deleting an order. For workflows that start when an order is deleted, use the Order deleted trigger instead.

Depending on your settings for refunds and restocking, canceling an order might create conditions that start workflows that use the Refund created or Inventory item created triggers. Avoid creating workflows that start several triggers simultaneously, which can cause unexpected results.

Actions

The following actions can be used in workflows that start with the Order cancelled trigger.

• Add customer tags
• Add order line item
• Add order tags
• Archive order
• Cancel order
• Capture payment
• Create redirect URL
• Delete redirect URLs
• Mark order as paid
• Remove customer tags
• Remove order tags
• Remove order metafield
• Remove shop metafield
• Send fulfillment request
• Send HTTP request
• Send internal email
• Unarchive order
• Update customer note
• Update order metafield
• Update order note
• Update shop metafield
• Wait

Example

In this example workflow, an order is archived when the order is cancelled.

Testing the Order cancelled trigger

To test a workflow that starts with this trigger, cancel an order.

Note

Canceling an order issues a full refund for that order. Create a test order rather than canceling a real order.

API details

The Order cancelled trigger allows actions to be taken with the Order Graphql API object.