Contacting the Shopify Fulfillment Network for support - Partners

For any assistance with your fulfillment through the Shopify Fulfillment Network, you can send an email or submit support requests through the customer service portal. To manage and create support requests directly in the customer service portal, you need to make an account in the portal.

Create an account in the customer service portal

  1. Go to https://sfn-partners.zendesk.com/hc/en-us.
  2. Click Sign up.
  3. Enter your details and click Sign up.

Submit a partner support request

You can submit a request by emailing the Shopify Fulfillment Network, or submitting a request through the portal.

Email a partner support request

You can email a support request to sfn-partners@shopify.com.

Submit a partner support request through the customer service portal

After you have signed up for an account in the customer service portal, you can submit support requests within the portal.

Steps:

  1. Go to https://sfn-partners.zendesk.com/hc/en-us.
  2. Log in to the customer service portal.
  3. Click Submit a request.
  4. Select the main reason for the request, and then enter the request details.
  5. Click Submit.

Respond to replies from the Shopify Fulfillment Network

If the Shopify Fulfillment Network replies to your partner support request and needs a response from you, then you can reply in one of the following ways:

  • Reply directly to the email that you receive in your email inbox.
  • If you have a customer service portal account, then you can reply within the customer service portal:
    1. Go to https://sfn-partners.zendesk.com/hc/en-us.
    2. Log in to the customer service portal.
    3. Click My requests.
    4. Click the support ticket.
    5. Enter your reply, and then click Submit.

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