Managing fulfillment requests

A fulfillment request is a record of the items that Shopify Fulfillment Network (SFN) fulfills based on a customer’s order in your Shopify admin. A fulfillment request contains the items that SFN needs to pick and pack to fully or partially complete the fulfillments for a Shopify order.

An order can have more than one fulfillment request. For example, each fulfillment in a subscription order becomes a separate fulfillment request in SFN when it's scheduled to be processed in Shopify.

If a fulfillment request requires your attention, then a banner notification is shown in your SFN app.

You can access your fulfillment requests in your SFN app by clicking View all in the Open fulfillment requests section.

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