Inbound transfer exceptions for Shopify Fulfillment Network

If you don't follow the inbound transfer requirements and best practices, then your transfer displays an Exceptions section that summarizes all of the exceptions with processing your inbound transfer.

Any exceptions with your inbound transfer waive service-level agreements (SLAs), extend receiving times, and might result in higher costs.

The following are exception messages that explain the issues with processing your inbound transfer.

Quantity shortage or overage

If SFN receives fewer or more items than the quantity specified in your inbound transfer, then your inbound transfer has a Quantity shortage or Quantity overage exception message respectively. This can result in SFN spending additional time to ensure that no mistakes were made during receiving, which delays making your new inventory available for sale. If the shortage or overage is significant, then SFN might contact you to inform you about the discrepancy. You can use this information to contact your supplier.

You can avoid this delay by editing the quantities or by setting a receiving threshold in your inbound transfer before it arrives at SFN.

Damaged

If SFN receives damaged items that are not sellable, then your inbound transfer has a Damaged exception message.

SFN might contact you to determine what to do with the damaged items. You can use this information to request reimbursement from your supplier or shipping carrier.

Ineligible

If SFN receives items that belong to a category of products that can't be accepted, then your inbound transfer has an Ineligible exception message. This requires SFN to contact you to determine what to do with the ineligible item. You're charged handling and return to sender fees for any ineligible products received by SFN centers.

You can avoid this by ensuring that all items shipped to SFN follow the product eligibility requirements.

Shipment arrived without a transfer label

If SFN receives shipments without the appropriate transfer labels, then your inbound transfer has a Shipment arrived without a transfer label exception message. It takes the fulfillment center additional time to research and find the transfer that the shipment corresponds to.

You can avoid this by making sure that your inbound items are packed and labelled according to SFN guidelines.

Cartons contained mixed SKUs

If SFN receives cartons that contain more than one SKU, then your inbound transfer has a Cartons contained mixed SKUs exception message. This requires a manual count of each item in the carton and significantly slows down receiving of your shipment.

You can avoid this by making sure that your inbound items are packed and labelled according to SFN guidelines.

Product label issue

If SFN receives items with barcodes that are incorrect or difficult to scan, then your inbound transfer has a Product label issue exception message. This requires SFN to label those units again before adding them to your inventory.

You can avoid this by making sure that your inbound items and packaging are barcoded according to SFN barcode requirements.

No freight appointment was scheduled in advance

If SFN receives a shipment without being informed about its arrival schedule, then your inbound transfer has a No freight appointment was scheduled in advance exception message. This means that the fulfillment center didn't have the opportunity to plan personnel for receiving your shipment and your shipment is set aside until there is personnel available.

You can avoid this by adding an estimated time of arrival for your inbound transfer.

Shipment was missing tracking

If SFN receives a parcel shipment that doesn't have tracking information, then your inbound transfer has a Shipment was missing tracking exception message. This means that the fulfillment center didn't have the opportunity to plan personnel for receiving your shipment, and delays making your new inventory available for sale.

You can avoid this by adding tracking information for your inbound transfer. Tracking information also helps SFN to correlate your shipment with the appropriate transfer or find a lost package.

Item not on transfer

If SFN receives a shipment with a SKU that isn't listed in the inbound transfer, then your inbound transfer has an Item not on transfer exception message. Fulfillment centers can't receive products that aren't listed in the inbound transfer. This requires SFN to contact you to create a new transfer with the unlisted SKU before the item can be received.

Shipment arrived in an unsafe condition

If SFN receives a shipment that's in a dangerous condition for personnel to handle, then your inbound transfer has a Shipment arrived in an unsafe condition exception message. This requires personnel to be more careful when handling your shipment, and receiving might take a longer time to complete.

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