Alternative network configurations

If you're unable to use one of the network configurations supported by Shopify, there are alternatives you can try. Consistent performance of your Shopify POS system is not guaranteed for any of these configurations, although they can work under some circumstances.

Caution

These network configurations fall outside the scope of the Shopify support service, so the help we can give you is limited if you run into problems.

Bridged mode

This configuration uses:

  • a modem
  • a third-party router
  • an Apple Airport.

The modem is hard-wired to the third-party router, and the router connects wirelessly to the AirPort, as shown:

Pos bridged mode fixed

Known issues

This configuration is known to drop connections intermittently.

Caution

Very few third-party routers can extend the range of the Apple Airport.

Third-party router with modem

This configuration uses:

  • a modem
  • a third-party router
  • a receipt printer.

All three are hard-wired in series, as shown:

Pos 3p modem fixed

Known issues

Many consumer-grade routers are not designed to be used in this configuration, so the router may not communicate with the printer properly.

Note

If you're using the USB version of the receipt printer, you must use the Apple AirPort Express WiFi extender. This printer will not work with any other router.

Third-party router with Apple AirPort

This configuration uses:

  • a modem
  • a third-party router
  • an AirPort WiFi extender.

All three are hard-wired in series, as shown:

Pos 3p airport fixed

Known issues

To ensure satisfactory network communications, you should remove the third-party router. Your configuration will then be supported by Shopify.

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