Manage your Shopify account

From the Settings page, you can manage your billing cycle, billing information, Shopify plan, accounts and permissions, store type, and store status. You can also hire a Shopify Expert.

To learn more about staff account settings that are controlled by account owners, see Setting staff account permissions. To learn how to change your store status, see Pause or close your store.

Update your billing cycle

The billing cycle, or billing period, is the length of time between invoices. You can increase this time interval, but you can't choose which day of the month you receive the invoice on. The default billing cycle is every 30-days, and the price associated with your Shopify plan is included in the invoice issued at the end of each cycle.

If the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle.

Note

Subscription charges are non-refundable. For more information, see Shopify's terms of service.

To change your billing cycle without changing your plan:

  1. Log in as the account owner.

  1. Click Compare plan:

    Click compare plan
  2. Click Change your billing period (if you don't see the Change your billing period button, it means that it's not possible to increase the billing cycle for your current plan).

    If you don't see the link, find the plan you're on and click Choose this plan.

  3. When the billing options are shown, select the billing cycle you want.

  4. Read the description of the credit card charges you're agreeing to.

    Note

    Your current billing cycle will be closed and an invoice will be sent to you. A new billing cycle is started for your new plan, and you're credited for any unused period you've already paid for.

  5. Click Confirm changes to accept the new agreement or Cancel if you've changed your mind.

Update your billing information

Your billing information includes your credit card number and your billing address. If you need to update your billing information, you can access it from the Settings menu in your admin.

Change your credit card details

If your credit card number changes, make sure that you update it in your Shopify account.

To update your credit card details:

  1. Log in as the account owner.

  1. In the Billing information section, click Change credit card:

    Click change credit card
  2. Complete the credit card information fields, then click Confirm. When the new information is saved, you will return to the main Account settings page.

Tip

Due to the methods some banks use to implement Visa debit, some cards might not work for Shopify billing.

Change your billing address

If you change the address that you use for your Shopify account, make sure you update it in your admin.

To update your account billing address:

  1. Log in as the account owner.

  1. In the Billing information section, click Change credit card:

    Click change credit card
  2. On the billing information screen, click Update billing address:

    Click change billing address
  3. Fill in the billing address information fields and click Confirm.

Update your plan

If you are on a trial and decide to sign up for a plan, or if you are looking to change the plan that you are on, you can do so from the Settings page in your admin.

If you update your plan, then an invoice is issued immediately reflecting only the subscription fee for your new plan. The price of your previous plan is prorated and applied against the cost of your new subscription for the month that you change your plan. The invoice you receive for your plan change does not include other pending charges on your account. These charges will be invoiced when outstanding fees on your account reach your billing threshold or at the end of your billing cycle.

See what plan you're on

To see an overview of the Shopify plan you're on:

You'll be able to see what plan you're on in the Account overview section:

Your current plan

You'll also see a short description of the benefits of upgrading to a higher plan. If you want to upgrade your plan, click Upgrade plan.

Upgrade your plan

If you know that you want to upgrade your plan, you can do so right from the Account overview section.

If you want to upgrade to an active plan while you are on your free trial, you won't lose anything you've done during your trial. You will receive an email from Shopify telling you that your billing date has changed.

This means that on the date you upgrade, Shopify will stop charging you for the previous plan and begin charging for the new account. The length of your free trial will not be affected in any way. It will carry on to the next billing cycle, neither being shortened nor extended. The same applies if you change your plan to one of the other available options.

To upgrade your plan:

  1. Log in as the account owner.

  1. Click Upgrade plan.

  2. Click Upgrade plan again to continue.

  3. Select a billing cycle and read the description of the credit card charges you're agreeing to.

    Note

    If you change the billing cycle when you change your plan, your current plan's invoice will be closed and sent to you for payment at once, and a new billing cycle will start for your new plan. Otherwise, you'll continue on the same billing cycle, and your payments will be adjusted.

  4. Click Confirm changes to accept the new agreement, or click Cancel.

Change your plan

If you want to change your plan, then you can choose one from the available options.

To choose a different plan:

  1. Make sure you're happy with your current store type or choose another way to sell.

  2. In the Account overview section, click Compare plans:

    Click compare plan
  3. Click Choose this plan to select one of the available plans:

    Click choose this plan
  4. Click a billing cycle and read the description of the credit card charges you're agreeing to.

    Note

    If you change your plan without changing the billing cycle, you'll stay on the same invoice and your payments will be adjusted. Otherwise, your current plan's invoice will be closed and sent to you. At the same time, a new billing cycle will start for your new plan, and you'll be credited for any unused time you've already paid for.

  5. Click Confirm changes to accept the new agreement, or click Cancel.

Change your store type

If you're the account owner, you can change your store type at any time.

To change your store type:

  1. Log in as the account owner.

  1. On the Sales channels settings page, you can add or remove an online store, a Shopify POS retail store, or another available store type:

    Your sales channels

Change your store's internal Shopify email address

Your internal Shopify email is the email address you used to sign up for Shopify.

To edit your internal Shopify email:

  1. On the General page, find the Store details field.

  2. In the editable text field under Account email, change your email address:

    Change account email
  3. Click Save.

Change your store's customer-facing email address

Your customer-facing email is the email address that your customers see. It's how they can contact you about products, orders, or other questions they have about your store. This is also the address customers will see when they receive an order notification email from your store.

To edit your customer-facing email:

  1. On the General page, find the Store details field.

  2. In the editable text field under Customer email, change your email address:

    Change customer facing email
  3. Click Save.

Change the account owner's profile

The account owner has a profile similar to a staff account. The email address and password that the account owner uses to log in to Shopify are associated with their profile.

To edit the account information associated with the account owner:

  1. Log in as the account owner or as a staff member with full permissions.

  1. In the Accounts and permissions section, click the name of the account owner.

  2. Update the account owner's account information.

  3. Click Save.

Hire a Shopify Expert

If you want help setting up your store, then you can hire a Shopify Expert. Hiring an expert gets you specialized help from Shopify partners.

To hire a Shopify Expert:

  1. Log in as the account owner.

  1. Scroll to the Store status section:

    Store status section
  2. Click Hire a Shopify Expert:

    Hire a Shopify Expert
  3. Click to expand one of the listed goals for your store, then select a goal:

    Choose a goal to get started
  4. Enter details for the job you are requesting, then click Next.

    The details you need to enter for your job request will differ depending on the goal you select for your store.

  5. Enter details about your business to help the experts understand your needs, then click Next.

  6. Enter details about your customers to help the experts determine the best solutions for your business, then click Next.

  7. Enter details about your project's urgency and budget to help find the correct expert for the job, then click Next.

  8. Confirm the details of your job request, then click Send request.

When you submit a job request for a Shopify Expert, you are not committing to anything. Experts will review your request and contact you with the next steps.

Want to discuss this page?

Visit the Shopify Community

Ready to start selling online with Shopify?

Try it free