Manage your Shopify account

Access and update your Shopify account settings. This is where you can update your billing information, your Shopify plan, and your account owner and store type.

Updating your billing settings

Your billing settings contain information like your credit card number and your billing address. If you need to update your billing information, you can access it from the Settings menu in your admin.

Change your credit card details

If your credit card number changes, make sure that you update it in your Shopify account.

To update your credit card details:

  1. Log in as the account owner.

  2. From your Shopify admin, click Settings, then click Account.

  3. In the Billing information section, click Change credit card:

    Click change credit card
  4. Complete the credit card information fields, then click Confirm. When the new information is saved, you will return to the main Account settings page.

Did you know?

Due to the methods some banks use to implement Visa debit, some cards might not work for Shopify's monthly billing.

Change your billing address

If you change the address that you use for your Shopify account, make sure you update it in your admin.

To update your account billing address:

  1. Log in as the account owner.

  2. From your Shopify admin, click Settings, then click Account.

  3. In the Billing information, click Change credit card:

    Click change credit card
  4. On the billing information screen, click Update billing address:

    Click change billing address
  5. Fill in the billing address information fields and click Confirm.

Change your billing cycle

The billing cycle, or billing period, is the length of time between invoices. You can increase this time interval, but you can't choose which day of the month you receive the invoice on.

Did you know?

If the option is available for your plan, you can earn a discount by agreeing to a longer billing cycle.

To change your billing cycle without changing your plan:

  1. Log in as the account owner.

  2. From your Shopify admin, click Settings, then click Account.

    You'll see a summary of the plan and billing cycle you're currently on:

    Your current plan
  3. Click Change plan type:

    Click change plan type
  4. Click Change your billing period (if you don't see the Change your billing period button, it means that it's not possible to increase the billing cycle for your current plan):

    Click change your billing period

    If you don't see the link, find the plan you're on and click Choose this plan.

  5. When the billing options are shown, select the billing cycle you want.

  6. Read the description of the credit card charges you're agreeing to.

    Note

    Your current billing cycle will be closed and an invoice will be sent to you. A new billing cycle is started for your new plan, and you're credited for any unused period you've already paid for.

  7. Click Confirm changes to accept the new agreement or Cancel if you've changed your mind.

Updating your plan

If you are on a trial and decide to sign up for a plan, or if you are looking to change the plan that you are on, you can do so from the Settings page in your admin.

See what plan you're on

To see an overview of the Shopify plan you're on:

  1. From your Shopify admin, click Settings, then click Account.

You'll be able to see what plan you're on in the Account overview section:

Your current plan

You'll also see a short description of the benefits of upgrading to a higher plan. If you want to upgrade your plan, click Upgrade plan.

Upgrade your plan

If you know that you want to upgrade your plan, you can do so right from the Account overview section.

If you want to upgrade to an active plan while you are on your free trial, you won't lose anything you've done during your trial. You will receive an email from Shopify telling you that your billing date has changed.

This means that on the date you upgrade, Shopify will stop charging you for the previous plan and begin charging for the new account. The length of your free trial will not be affected in any way. It will carry on to the next billing cycle, neither being shortened nor extended. The same applies if you change your plan to one of the other available options.

To upgrade your plan:

  1. Log in as the account owner.

  2. From your Shopify admin, click Settings, then click Account.

  3. Click Upgrade plan:

    Upgrade plan
  4. Click Upgrade plan to continue:

    Confirm upgrade
  5. Select a billing cycle and read the description of the credit card charges you're agreeing to.

    Note

    If you change the billing cycle when you change your plan, your current plan's invoice will be closed and sent to you for payment at once, and a new billing cycle will start for your new plan. Otherwise, you'll continue on the same billing cycle, and your payments will be adjusted.

  6. Click Confirm changes to accept the new agreement, or click Cancel.

Change your plan

If you want to change your plan to a different one, you can choose a plan from the available options.

To choose a different plan:

  1. From your Shopify admin, click Settings, then click Account.

  2. Make sure you're happy with your current store type or choose another way to sell.

  3. In the Account overview section, click Change plan type:

    Click change plan type
  4. Click Choose this plan to select one of the available plans:

    Click choose this plan
  5. Click a billing cycle and read the description of the credit card charges you're agreeing to.

    Note

    If you change your plan without changing the billing cycle, you'll stay on the same invoice and your payments will be adjusted. Otherwise, your current plan's invoice will be closed and sent to you. At the same time, a new billing cycle will start for your new plan, and you'll be credited for any unused time you've already paid for.

  6. Click Confirm changes to accept the new agreement, or click Cancel.

Updating your account settings

If you need to change your personal account settings, such as the owner of the account, you can make those changes in the Account settings as well.

Choose a new account owner for your Shopify store

You can choose another staff member to be the account owner for your Shopify store.

Caution

Your store can have only one account owner at a time, and only the account owner can have full access to every part of the Shopify admin. If you choose another staff member to be the account owner, you will lose this unrestricted access and will no longer be able to change the account owner.

To set another staff member as the Shopify store account owner:

  1. Log in as the Shopify store account owner.

  2. From your Shopify admin, click Settings, then click Account.

  3. In the Staff members section, click the name of the person you want to be the new account owner:

    Account owner staff members
  4. In the header of staff member's profile page, click Make this user the account owner:

    Account owner header button
  5. In the confirmation dialog, click Yes, transfer ownership to complete the change of account ownership:

    Account owner warning

Now only the new owner will be able to change the account owner again.

Change your store type

If you're the account owner, you can change your store type at any time.

To change your store type:

  1. Log in as the account owner.

  2. From your Shopify admin, click Settings, and then click Sales Channels (or press G S L).

  3. On the Sales channels settings page, you can add or remove an online storefront, a Shopify POS retail store, or another available store type:

    Your sales channels

Change your internal Shopify email

Your internal Shopify email is the email address that you used to sign up for Shopify. It's the email where we'll send your invoice and where you'll receive your CSV files if you export your products, orders, or customer lists.

To edit your internal Shopify email:

  1. From your Shopify admin, click Settings (or press G S):

    Settings

  2. On the General page, find the Store details field.

  3. In the editable text field under Account email, change your email address:

    Change account email
  4. Click Save.

Change your customer-facing email

Your customer-facing email is the email address that your customers see. It's how they can contact you about products, orders, or other questions they have about your store. This is also the address customers will see when they receive an order notification email from your store.

To edit your customer-facing email:

  1. From your Shopify admin, click Settings (or press G S):

    Settings

  2. On the General page, find the Store details field.

  3. In the editable text field under Customer email, change your email address:

    Change customer facing email
  4. Click Save.

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