Shopify Ping is a free messaging app that lets you manage all of your customer and team conversations from one place. Shopify Ping is available on desktops at shopifyping.com, and can also be downloaded on iOS, iPad, and Android mobile devices.
Customers on your online store can send messages to your store using messaging channels like Shopify Chat, which is included with Shopify Ping, Facebook Messenger, and Apple Business Chat. You can read and respond to these messages from your desktop and mobile device.
When you set up Shopify Ping, Shopify Chat is automatically installed as well. Shopify Chat lets customers reach you while they shop. They can also send messages to your store using other popular messaging channels like Facebook Messenger and Apple Business Chat. Shopify Ping lets you view and respond to these messages from your desktop or mobile device.
You can also use Shopify Ping to send text or images to your team members who have staff accounts in your Shopify store.
When you set up Shopify Ping, Shopify Chat is automatically connected to Shopify Ping.