Setting up rules for products returned to Shopify Fulfillment Network

You can set up rules for what happens to products that are returned to Shopify Fulfillment Network (SFN). Return rules are configured for each product SKU. The rules can be configured based on the condition of the product that's returned.

For products that are returned in reworkable condition, you can set a rule for SFN personnel to replace a missing polybag or barcode and then restock the product to your inventory. If you don't have this setting activated and a product is returned in reworkable condition, then SFN personnel sets the product aside for later review and contacts you to discuss how to handle the product.

You have the choice to either dispose or send back products that are returned in unsellable condition. Unsellable products include restricted items that are returned in an opened or used condition. Learn more about returning restricted items.

You can make changes to these rules at any time. If a return is already in progress when you change a rule that affects a product included in the return, then SFN personnel follow the rule that's active when the return is processed.

Set up return rules for a single product

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shopify Fulfillment Network.

  3. Click Open app.

  4. Click Settings.

  5. Click Manage returns.

  6. In the Returned item handling section, click Manage.

  7. Next to the product that you want to modify, select Replace polybag or barcode.

  8. Click Save.

Repeat this process to activate this setting for every product that you want SFN personnel to rework and restock to your inventory. You can also set up return rules in bulk.

Set up return rules for products in bulk

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shopify Fulfillment Network.

  3. Click Open app.

  4. Click Settings.

  5. Click Manage returns.

  6. In the Returned item handling section, click Manage.

  7. Select the products that you want to modify.

  8. In the Reworkable condition column, click Change selected, and then select one of the following options:

    • To discard returned products, select Don't rework.
    • To replace a missing polybag or barcode and restock products to your inventory, select Rework.
  9. Click Save.

Send back products that are returned in unsellable condition

By selecting Send back, products that are returned in unsellable condition are temporarily stored at a Shopify warehouse and then returned to your desired United States destination at a later late.

Products are sent back to you after the total accumulated weight of product reaches about 25 pounds, or if a product has been stored for more than 30 days.

Send back fees are charged per shipment and are based on the total weight of the shipment.

Send back rates
Package weight (in lbs)Rate per package (in USD)
5$12
15$18
25$25

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Shopify Fulfillment Network.

  3. Click Open app.

  4. Click Settings.

  5. Click Manage returns.

  6. In the Returned item handling section, click Manage.

  7. Select the products that you want to modify.

  8. In the Unsellable column, click Change selected, and then select Send back to your location.

  9. In the Send back to your location section, select the destination you want the products sent to.

  10. Click Save.

  11. Optional: In the Email notifications section, select the Send back shipments checkbox if you want emails sent automatically when a shipment containing unsellable items is sent to your location.

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