Submitting claims for lost or damaged shipments

If your shipment with Shopify Shipping is missing or damaged, then you can submit a shipping claim. How you submit your claim depends on the shipping service that was used for the package. In some cases, you can submit your claim directly to Shopify Shipping Support. In other cases, you must contact the shipping service directly.

Refer to the following list of shipping services to determine how to submit a claim for a missing or damaged package with Shopify Shipping.

• Shopify Shipping with UPS in Canada
• Shopify Shipping with UPS in the United States
• Shopify Shipping with DPD
• Shopify Shipping with USPS
• Shopify Shipping with DHL Express
• Shopify Shipping with Canada Post
• Shopify Shipping with Evri
• Shopify Shipping with Sendle
• Shopify Shipping with Chronopost
• Shopify Shipping with Colissimo
• Shopify Shipping with Correos
• Shopify Shipping with Mondial Relay
• Shopify Shipping with Poste Italiane
• Shopify Shipping with FedEx by Shippo