Pausing or closing your store

If you're the store owner, then you can pause your store temporarily or close your store completely from your Shopify admin. You need to contact any third-party service providers your store uses to ensure that your store suspends correctly.

You need to pay any outstanding charges before you can pause or close your store. If you have no outstanding charges against your account, then you will receive no bill after closing your store. For more information about your bill, see View your Shopify bill.

In addition to pausing your Shopify store, you need to cancel apps individually or you will continue to be charged app fees.

If you are on a free trial and have yet to choose a pricing plan, then you don't need to take any action to cancel your account. Pausing your store during your free trial does not extend your free trial period. If you unpause your account after your free trial expires, then you need to select a paid plan to continue working on your store.

For more help with pausing or closing your store, contact support.

Pause your Shopify store

Pausing your store disables checkout but keeps your store running at a reduced cost of $14 USD per month. This means customers can see your products but can't purchase them. You can also access your Shopify admin and edit your products when you need to.

If you want to start selling products again, then you can unpause your store at any time by choosing a new Shopify plan.


  1. Log in as the store owner.
  1. In the Store status section, click Pause store.

  2. If you agree with the terms and the charges, then click Pause store.

Your store will be paused and running at a reduced cost. When you are ready to start selling products again, you can unpause your store.

Using a paused store

After you pause your store, customers will still be able to see your products but they won’t be able to buy them. You can customize your theme to hide your product prices and hide the Add to cart buttons so that customers don't have the option to buy anything while your store is paused.

If you don't want to display your products while your store is paused, then you can password protect your online store. This way, customers won't see your products while your store is paused. You can customize your password page and write a message for your customers to see while your store is paused. This can be useful if your store is seasonal or is open only for a specific period of time.

All of your apps remain active after you pause your store. If you want to pause your apps, then you need to cancel them individually.

While your store is dormant, you can do the following:

  • Access your Shopify admin.
  • Access basic reports about your site's performance.
  • View your online storefront.
  • Accept manual payments using draft orders.

Pausing your store freezes your ability to use your online store checkout, POS, discounts, abandoned checkout recovery, gift cards, and third-party integrations, for example publishing your products to Facebook and Google.

Unpause your Shopify store

When you're ready to start selling your products again, you can unpause your store.


  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. Click Compare plans.

  4. Select a pricing plan from the available options. You will not automatically go back on the plan that you were on before you paused your store.

After you select a Shopify plan, your store will be unpaused.

If you set a password on your store while it was paused, then you can remove your online store password.

Close your Shopify store


To help you reduce the impact of recent events on your store, if you choose to reopen your store within 90 days of closing it, Shopify guarantees that all of your store's data and configuration information will be preserved.

If you don't want to run your online store anymore, then you can close it at any time. Unlike pausing your store, when you close your store, you won't have access to your Shopify admin. If you want to log back in, then you will have to enter your credit card details and reactivate your store.

If you close your online store, then you can't create a new online store that uses the same store name or the same myshopify domain.

Before you close your store

If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

If you have a custom domain that you bought through Shopify, then you can transfer it to another provider.

If you have a custom domain that you bought through a third-party, then you can remove it from your store in the admin. If you don't remove your domain from your Shopify store before closing it, then you might not be able to use it for another website.

If you plan to close your store and move your domain to a new platform, then be aware that Shopify's HTTP Strict Transfer Security (HSTS) will remain in effect on your domain for 90 days after you close your store to help ensure the safety of your and your customers' information.


  1. Log in as the store owner.
  1. In the Store status section, click Sell or close store.

  2. Click Close store.

  3. Enter your password to continue.

  4. At this point, you can contact Shopify to see if there is anything we can do to help. If you're sure that you want to close your store, then select a reason from the drop-down menu and then click Close store.

To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears.

If you choose to reopen your store within 30 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. Shopify can't guarantee that any data will be preserved for more than 30 days after you close your store.

Unfreeze your Shopify store

If you missed a payment or if a payment fails three times, then your store will be frozen until you settle your bill with Shopify. Your store does not freeze until your bill's due date.

Shopify bills in the UTC timezone. If the credit card payment fails on the third and final attempt, then the store is automatically frozen at 12:00 am UTC on the date that the bill is due. If your local timezone is behind UTC time, such as in North America, then your store seems to freeze a day earlier. Pay your bill to unfreeze your store.


  1. Log in as the store owner.

  2. Successfully pay the outstanding balance on your account.

If you have multiple outstanding bills, then you will be prompted to pay each invoice completely to unfreeze your store.

Sell your Shopify store on Exchange Marketplace

If you no longer want to run your Shopify store but are interested in selling your business, then Shopify's Exchange Marketplace can help. Listing your business on Exchange is a convenient way to sell it online, and Exchange has partnered with to ensure that the payment, listing, and transfer processes are straightforward and secure. To learn more about Exchange and see if your business is eligible, refer to Selling a business on Exchange Marketplace.

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