Pause or close your store

If you are the account owner, then you can pause your store temporarily or close your store completely at any time.

Pause your Shopify store

Pausing your store disables checkout but keeps your store running at a reduced cost. This means customers can see your products but can't purchase them. You can also access your Shopify admin and edit your products when you need to.

If you want to start selling products again, then you can unpause your store at any time by choosing a new Shopify plan.

To pause your Shopify store:

  1. Log in as the account owner.

  2. From your Shopify admin, click Settings, then click Account.

  3. Find the Store status section:

    Store status section
  4. Under PAUSE YOUR STORE, click Pause store:

    Click pause store

    You will see a dialog explaining what happens when you pause your store.

    Caution

    If you have installed any third-party apps with recurring charges, you will still be billed for those apps after pausing your store. If you want to avoid being charged while your store is paused, uninstall those apps and re-install them when you are ready to re-open your store.

  5. If you agree with the terms and the charges, then click Pause store. Otherwise, click Cancel:

    Click pause store in dialog

Your store will be paused and running at a reduced cost. When you are ready to start selling products again, you can unpause your store.

After pausing your store

After you pause your store, customers will still be able to see your products but they won’t be able to buy them. You can customize your theme to hide your product prices and hide the Add to cart buttons so that customers don't have the option to buy anything while your store is paused.

If you don't want to display your products while your store is paused, then you can add a password to your storefront. This way, customers won't see your products while your store is paused. You can customize your password page and write a message for your customers to see while your store is paused. This can be useful if your store is seasonal or is open only for a specific period of time.

When you are ready to unpause your store

When you're ready to start selling your products again, you can unpause your store.

To unpause your Shopify store:

  1. Log in as the account owner.

  2. Select a Shopify plan from the available options.

    Note

    You don't automatically go back on the plan that you were on before you paused your store.

  3. After you've selected a Shopify plan, your store will be unpaused.

If you set a password on your store while it was paused, then you can remove your storefront password. Now, if you go to your store's URL, you and your customers will be able to see your products.

Close your Shopify store

If you don't want to run your online store anymore, then you can close it at any time. Unlike pausing your store, when you close your store, you won't have access to your Shopify admin. You will be able to log back in, but you will have to activate your store before you can edit your products.

Before you close your store, consider removing your third-party domain or transferring out your Shopify domain to another provider using OpenSRS. If you don't remove your domain from your Shopify store before closing it, then you may not be able to use it for another website.

Note

If your subscription to Shopify is billed by a reseller, then you must click Change plan type in the Account Overview section of the Account page to sign in to your reseller account and cancel your store.

To close your Shopify store:

  1. Log in as the account owner.

  2. From your Shopify admin, click Settings, then click Account.

  3. Scroll down to Store status:

    Store status section
  4. Under CLOSE YOUR STORE, click Close store:

    Click close store
  5. Enter your password when prompted to continue.

  6. At this point, you can contact Shopify to see if there is anything we can do to help. If you're sure that you want to close your store, then select a reason from the drop-down menu and then click Close my store:

    Click close my store dialog

To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears.

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