Scheduling a package pickup

You can schedule pickups from UPS and DHL Express directly from your Shopify admin. If you have purchased one or more labels from UPS or DHL Express, then you can schedule a pickup with one of those carrier's drivers at your preferred date, time, and address. Your chosen carrier will accept all eligible packages with a valid label.

Schedule a pickup

To be eligible for pickups, you must purchase a UPS or DHL Express label in Shopify.

Pickup times are based on the time zone of the pickup address.

To schedule a pickup:

  1. From your Shopify admin, go to Orders.

  2. Do one of the following to schedule a pickup:

  • Right after you've purchased a shipping label for an order, click Schedule pickup in the Package pickup section.
  • From the page of an order that was fulfilled with UPS or DHL Express, click More > Schedule pickup.
  1. Select the pickup address in the drop-down menu, or enter a custom address if you need your packages picked up at another location.

  2. Enter the name and phone number of a person that the driver can contact if needed.

  3. From the Date drop-down menu, select the date for pickup.

  4. From the Estimated pickup time drop-down menu, select the time window within which you’d like your package to get picked up.

  5. If you’re scheduling a pickup with UPS, then select the option that best represents where the driver should look for your packages in Package location.

  6. Enter any additional information for the courier (for example, buzz code or apartment number) in the Special instructions field.

  7. If you're scheduling a pickup with UPS, then check Notify the carrier that some packages weigh over 70 lbs so they come prepared if your shipment is overweight.

  8. Review the pickup summary and click Schedule pickup.

You can view your scheduled pickups from the Orders page in your Shopify admin.

Cancel a pickup

You can cancel a scheduled pickup from the Orders page in your Shopify admin.

To cancel a scheduled pickup:

  1. From your Shopify admin, go to Orders.

  2. Click View pickups from the Orders page.

  3. Click Cancel pickup.

  4. Click Cancel pickup again to confirm.

Pricing

UPS On-Call Pickup® costs $4.00. It’s the same price for any number of packages, regardless of the date, time, and address of the pickup.

DHL Express Pickup is free. The service is included in the purchase of a label.

Dropping off your packages

If you prefer to drop your packages off yourself, then you can do so at any UPS or DHL Express drop-off location. You can find your closest drop-off locations from the UPS drop-off page or the DHL Express drop-off locator.

FAQ

Find answers to common questions about package pickups.

Is the price for UPS On-Call Pickup® the same if I schedule it outside of Shopify?

No. The $4.00 USD pickup fee is an exclusive discounted rate for merchants using Shopify Shipping. No additional fees or surcharges will be applied.

I tried to cancel a pickup, but it says it’s too late to do so. Will I still be charged? What happens if the driver shows up and I don’t have any packages for them?

Yes, you will still be charged because the driver will arrive to pick up your packages as scheduled.

I tried to cancel a pickup, but is says it can’t be canceled due to technical difficulties. What should I do? Will I still be charged?

Wait a few minutes then try to cancel the pickup again. You will still be charged because the driver will arrive to pick up your packages as scheduled. You can also contact Shopify Support and ask for assistance cancelling the pickup.

How far in advance can I schedule a pickup?

You can schedule a pickup up to 7 days in advance.

I need to schedule a pickup for today, one for tomorrow, and one at a future date. How do I do that?

You can schedule multiple pickups if you have at least one UPS or DHL Express label purchased.

I am using a personal UPS or DHL Express account for shipping. How can I schedule a pickup in my Shopify admin?

Pickups are only available if you've purchased a label in Shopify.

I scheduled a pickup for 10 packages, but now I have 15 that need to be picked up. What should I do?

The driver will pick up all packages you have ready for them at no extra charge, regardless of the number of shipping labels you had purchased at the time you scheduled a pickup.

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