Working on client stores

As a Shopify Partner, you might want to access a client's store to perform certain tasks. For example, you might want to access a client's store to make changes to their theme.

To access a client's store, you can use one of the following accounts:

  • Collaborator account (recommended): You can use collaborator accounts to access your clients' stores directly through your own Partner Dashboard or using the Shopify app. Collaborator accounts give you access to only the sections of a store that your client wants you to see, and don't count towards a store's staff limit. Any stores that you have access to using a collaborator account are labeled as Managed stores in your Partner Dashboard. Learn how to send a collaborator request to a merchant.
  • Staff account: If you need to do something that can't be accomplished with a collaborator account, then you can request that a merchant create a staff account for you to use. For example, you might need to access the Shopify admin on a mobile device to test an app.

Asking a merchant for their password, or using a merchant's credentials to access their store, is prohibited.

You can work on a merchant's store in the Shopify admin, or use developer tools like Shopify CLI and the Shopify GitHub integration to work on the store with your local development tools.

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