更新“批准已退货”电子邮件通知以用于换货

已于 May 19, 2024 打印了此页面。若要查看当前版本，请访问 https://help.shopify.com/zh-CN/manual/orders/notifications/exchanges-notifications/return-approved-notification。

如果您的商店使用自定义通知模板，则您可能需要手动更新退货已批准电子邮件通知，确保在退货中添加换货商品时能正常工作。

执行这些更改需要熟悉 Shopify 通知模板中使用的代码。如果模板经过高度自定义并且您不确定如何应用必要的更改，您可以联系执行更改的开发人员，或点击恢复为默认值来将模板恢复为原始状态。恢复为默认值后，您的所有自定义都将被删除，但默认模板可确保您获得最新的模板版本。

本页相关主题

更新“退货已批准”电子邮件通知

您可以更新退货已批准通知，以包含以下更改：

  • 如果换货存在应付净额，客户现在可在退货电子邮件中执行付款操作（立即付款按钮）。这包括对电子邮件的说明部分进行更新，以反映客户可拖欠的未清账款，并且说明将被移至电子邮件顶部。
  • 一个新分区，该分区在待接收商品的标题下显示换货商品，并将已退货商品部分重命名为退货商品。
  • 财务摘要包含在退货电子邮件中，其中包括退货成本和换货商品以及适用的退货费用。

步骤：

  1. 在 Shopify 后台中，转至设置 > 通知。
  2. 点击客户通知。
  3. 在退货部分中，点击退货申请获批。
  4. 点击编辑代码。
  5. 更新副标题，以包含发货逻辑和订单余额：
    1. 找到第一个 {% if has_label_attached %} 代码行。
    2. 将现有代码块替换为以下代码块： 
  {% if has_label_attached %}
    Print your return shipping label and attach it to the package containing your return items.
  {% else %}
    {% if return_delivery_first.type == 'shopify_label' and return.order_total_outstanding > 0 %}
      Your return was approved and a balance is due. Pay the outstanding balance, and once you receive your return shipping label, follow the instructions to complete your return.
    {% else %}
      We will send you additional information to complete the return.
    {% endif %}
  {% endif %}
  1. 更新退货运输说明：
    1. 找到 <p class="return-approved__body">...</p> 代码行。
    2. 在该代码行后添加以下代码块： 
{% if has_label_attached or has_tracking_number %}
<table class="row section">
  <tr>
    <td class="section__cell">
      <center>
        <table class="container">
          <tr>
            <td>
              <h3>Instructions</h3>
            </td>
          </tr>
        </table>
        <table class="container">
          <tr>
            <td>
              <ol class="return-approved__instructions">
                <li class="return-approved__instruction-step">Pack the items you're returning.</li>
                {% if return.checkout_payment_collection_url %}
                  <li class="return-approved__instruction-step">Pay the outstanding balance.</li>
                {% endif %}
                <li class="return-approved__instruction-step">Print your return label and attach it to the package. Cover or remove any old shipping labels.</li>
                <li class="return-approved__instruction-step">
                  {% if return_delivery_first.carrier_name %}
                    Give the package to {{ return_delivery_first.carrier_name }}.
                  {% else %}
                    Give the package to the carrier identified on the label.
                  {% endif %}
                </li>
                {% if has_tracking_number %}
                  <li class="return-approved__instruction-step">Track your return to make sure we get it.</li>
                {% endif %}
              </ol>
              {% if has_tracking_number %}
                <p class="return-approved__tracking-number">
                  {% if return_delivery_first.carrier_name %}
                      {{ return_delivery_first.carrier_name }} tracking number: <a target="_blank" href="{{ return_delivery_first.tracking_url) }}">{{ return_delivery_first.tracking_number) }}</a>
                  {% else %}
                      Tracking number: <a target="_blank" href="{{ return_delivery_first.tracking_url) }}">{{ return_delivery_first.tracking_number) }}</a>
                  {% endif %}
                </p>
              {% endif %}
            </td>
          </tr>
        </table>
      </center>
    </td>
  </tr>
</table>
{% endif %}
  1. 更新行动号召操作，以包含立即支付逻辑：
    1. 找到 <table class="row actions">...</table> 代码行。
    2. 将现有代码块替换为以下代码块： 
{% if has_label_attached %}
  {% capture url_primary %}{{ public_file_url }}{% endcapture %}
  {% capture text_primary %}Print return label{% endcapture %}
  {% capture url_secondary %}{{ return.checkout_payment_collection_url }}{% endcapture %}
  {% capture text_secondary %}Pay now{% endcapture %}

  <table class="row actions">
    <tr>
      <td class="empty-line">&nbsp;</td>
    </tr>
    <tr>
      <td class="actions__cell">
        {% if url_primary != blank or url_secondary != blank %}
          {% if url_primary != blank %}
        <table class="button main-action-cell">
          <tr>
            <td class="button__cell">
              <a href="{{ url_primary }}" class="button__text">{{ text_primary }}</a>
            </td>
          </tr>
        </table>
          {% endif %}
          {% if url_secondary != blank %}
        <table class="button return__mobile-padding main-action-cell">
          <tr>
            <td class="button__cell">
              <a href="{{ url_secondary }}" class="button__text return__main-button">{{ text_secondary }}</a>
            </td>
          </tr>
        </table>
          {% endif %}
        <table class="link secondary-action-cell">
          <tr>
            <td class="link__cell">or <a target="_blank" href="{{ order.order_status_url }}">View your order</a></td>
          </tr>
        </table>
        {% else %}
        <table class="button main-action-cell">
          <tr>
            <td class="button__cell">
              <a href="{{ order.order_status_url }}" class="button__text">View your order</a>
            </td>
          </tr>
        </table>
        {% endif %}
      </td>
    </tr>
  </table>

{% else %}
  {% capture url_primary %}{{ return.checkout_payment_collection_url }}{% endcapture %}
  {% capture text_primary %}Pay now{% endcapture %}
  {% capture url_secondary %}{% endcapture %}
  {% capture text_secondary %}{% endcapture %}

  <table class="row actions">
    <tr>
      <td class="empty-line">&nbsp;</td>
    </tr>
    <tr>
      <td class="actions__cell">
        {% if url_primary != blank or url_secondary != blank %}
          {% if url_primary != blank %}
        <table class="button main-action-cell">
          <tr>
            <td class="button__cell">
              <a href="{{ url_primary }}" class="button__text">{{ text_primary }}</a>
            </td>
          </tr>
        </table>
          {% endif %}
          {% if url_secondary != blank %}
        <table class="button return__mobile-padding main-action-cell">
          <tr>
            <td class="button__cell">
              <a href="{{ url_secondary }}" class="button__text return__main-button">{{ text_secondary }}</a>
            </td>
          </tr>
        </table>
          {% endif %}
        <table class="link secondary-action-cell">
          <tr>
            <td class="link__cell">or <a target="_blank" href="{{ order.order_status_url }}">View your order</a></td>
          </tr>
        </table>
        {% else %}
        <table class="button main-action-cell">
          <tr>
            <td class="button__cell">
              <a href="{{ order.order_status_url }}" class="button__text">View your order</a>
            </td>
          </tr>
        </table>
        {% endif %}
      </td>
    </tr>
  </table>

{% endif %}

  1. 删除通知底部的旧说明：

    1. 找到 <h3>Instructions</h3> 代码行。
    2. 找到并删除 <table class="row section">...</table> 的整个代码块。

  2. 添加换货订单项目并更新退货商品标题：

    1. 找到 <h3>Return summary</h3> 标签。
    2. 将匹配 <table class="row section"> 的外部表替换为以下块： 
{%- if return.line_items.size > 0 -%}
<table class="row section">
  <tr>
    <td class="section__cell">
      <center>
        <table class="container">
          <tr>
            <td>
              <h3>Items to return</h3>
            </td>
          </tr>
        </table>
        <table class="container">
          <tr>
            <td>

<table class="row">
  {% for line_item in return.line_items %}
  <tr class="order-list__item">
    <td class="order-list__item__cell">
      <table>
        <td>
          {% if line_item.image %}
            <img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
          {% endif %}
        </td>
        <td class="order-list__product-description-cell">
          {% assign line_display = line_item.quantity %}

          <span class="order-list__item-title">{{ line_item.title_without_variant }}&nbsp;&times;&nbsp;{{ line_display }}</span><br/>

          {% if line_item.variant.title != 'Default Title' %}
            <span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
          {% endif %}

          {% if line_item.discount_allocations %}
            {% for discount_allocation in line_item.discount_allocations %}
              {% if discount_allocation.amount > 0 %}
              <p>
                <span class="order-list__item-discount-allocation">
                  <img src="{{ 'notifications/discounttag.png' | shopify_asset_url }}" width="18" height="18" class="discount-tag-icon" />
                  <span>
                    {{ discount_allocation.discount_application.title | upcase }}
                    (-{{ discount_allocation.amount | money }})
                  </span>
                </span>
              </p>
              {% endif %}
            {% endfor %}
          {% endif %}
        </td>

        <td class="order-list__price-cell">
          {% if line_item.original_line_price != line_item.final_line_price %}
            <del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
          {% endif %}
          <p class="order-list__item-price">
            {% if line_item.final_line_price > 0 %}
              {% capture final_line_price %}
                  {{ line_item.final_line_price | money }}
              {% endcapture %}
              {{ final_line_price }}
            {% else %}
              Free
            {% endif %}
          </p>
        </td>
      </table>
    </td>
  </tr>
  {% endfor %}
</table>

            </td>
          </tr>
        </table>
      </center>
    </td>
  </tr>
</table>
        {%- endif -%}

        {%- if return.exchange_line_items.size > 0 -%}
          <table class="row section">
  <tr>
    <td class="section__cell">
      <center>
        <table class="container">
          <tr>
            <td>
              <h3>Items you'll receive</h3>
            </td>
          </tr>
        </table>
        <table class="container">
          <tr>
            <td>

<table class="row">
  {% for line_item in return.exchange_line_items %}
  <tr class="order-list__item">
    <td class="order-list__item__cell">
      <table>
        <td>
          {% if line_item.image %}
            <img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
          {% endif %}
        </td>
        <td class="order-list__product-description-cell">
          {% assign line_display = line_item.quantity %}

          <span class="order-list__item-title">{{ line_item.title_without_variant }}&nbsp;&times;&nbsp;{{ line_display }}</span><br/>

          {% if line_item.variant.title != 'Default Title' %}
            <span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
          {% endif %}

          {% if line_item.discount_allocations %}
            {% for discount_allocation in line_item.discount_allocations %}
              {% if discount_allocation.amount > 0 %}
              <p>
                <span class="order-list__item-discount-allocation">
                  <img src="{{ 'notifications/discounttag.png' | shopify_asset_url }}" width="18" height="18" class="discount-tag-icon" />
                  <span>
                    {{ discount_allocation.discount_application.title | upcase }}
                    (-{{ discount_allocation.amount | money }})
                  </span>
                </span>
              </p>
              {% endif %}
            {% endfor %}
          {% endif %}
        </td>

        <td class="order-list__price-cell">
          {% if line_item.original_line_price != line_item.final_line_price %}
            <del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
          {% endif %}
          <p class="order-list__item-price">
            {% if line_item.final_line_price > 0 %}
              {% capture final_line_price %}
                  {{ line_item.final_line_price | money }}
              {% endcapture %}
              {{ final_line_price }}
            {% else %}
              Free
            {% endif %}
          </p>
        </td>
      </table>
    </td>
  </tr>
  {% endfor %}
</table>

            </td>
          </tr>
        </table>
      </center>
    </td>
  </tr>
</table>
{%- endif -%}
  1. 引入财务和退货费用。在前一步的更改后添加以下块，或在 <table class="row footer"> 代码行之前添加以下块： 
<table class="row">
  {% for line_item in return.exchange_line_items %}
  <tr class="order-list__item">
    <td class="order-list__item__cell">
      <table>
        <td>
          {% if line_item.image %}
            <img src="{{ line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
          {% endif %}
        </td>
        <td class="order-list__product-description-cell">
          {% assign line_display = line_item.quantity %}

          <span class="order-list__item-title">{{ line_item.title_without_variant }}&nbsp;&times;&nbsp;{{ line_display }}</span><br/>

          {% if line_item.variant.title != 'Default Title' %}
            <span class="order-list__item-variant">{{ line_item.variant.title }}</span><br/>
          {% endif %}

          {% if line_item.discount_allocations %}
            {% for discount_allocation in line_item.discount_allocations %}
              {% if discount_allocation.amount > 0 %}
              <p>
                <span class="order-list__item-discount-allocation">
                  <img src="{{ 'notifications/discounttag.png' | shopify_asset_url }}" width="18" height="18" class="discount-tag-icon" />
                  <span>
                    {{ discount_allocation.discount_application.title | upcase }}
                    (-{{ discount_allocation.amount | money }})
                  </span>
                </span>
              </p>
              {% endif %}
            {% endfor %}
          {% endif %}
        </td>

        <td class="order-list__price-cell">
          {% if line_item.original_line_price != line_item.final_line_price %}
            <del class="order-list__item-original-price">{{ line_item.original_line_price | money }}</del>
          {% endif %}
          <p class="order-list__item-price">
            {% if line_item.final_line_price > 0 %}
              {% capture final_line_price %}
                  {{ line_item.final_line_price | money }}
              {% endcapture %}
              {{ final_line_price }}
            {% else %}
              Free
            {% endif %}
          </p>
        </td>
      </table>
    </td>
  </tr>
  {% endfor %}
</table>

            </td>
          </tr>
        </table>
      </center>
    </td>
  </tr>
</table>
        {%- endif -%}

        <table class="row content">
  <tr>
    <td class="content__cell">
      <center>
        <table class="container">
          <tr>
            <td>

          <table class="row subtotal-lines">
  <tr>
    <td class="subtotal-spacer"></td>
    <td>
      <table class="row subtotal-table">

        {% capture line_items_subtotal_price %}
          {% if return.line_items_subtotal_price < 0 %}
            -{{ return.line_items_subtotal_price | abs | money }}
          {% else %}
            {{ return.line_items_subtotal_price | money }}
          {% endif %}
        {% endcapture %}

<tr class="subtotal-line">
  <td class="subtotal-line__title">
    <p>
      <span>Subtotal</span>
    </p>
  </td>
  <td class="subtotal-line__value">
      <strong>{{ line_items_subtotal_price }}</strong>
  </td>
</tr>

        {% assign fees = return.fees %}
        {% for fee in fees %}

<tr class="subtotal-line">
  <td class="subtotal-line__title">
    <p>
      <span>{{ fee.title }}</span>
    </p>
  </td>
  <td class="subtotal-line__value">
      <strong>{{ fee.subtotal | money }}</strong>
  </td>
</tr>

{% endfor %}

        {% if return.total_tax_price %}
          {% capture total_tax_price %}
            {% if return.total_tax_price < 0 %}
              -{{ return.total_tax_price | abs | money }}
            {% else %}
              {{ return.total_tax_price | money }}
            {% endif %}
          {% endcapture %}

<tr class="subtotal-line">
  <td class="subtotal-line__title">
    <p>
      <span>Estimated taxes</span>
    </p>
  </td>
  <td class="subtotal-line__value">
      <strong>{{ total_tax_price }}</strong>
  </td>
</tr>

        {% endif %}

        {% if return.total_price > 0 %}
        <table class="row subtotal-table subtotal-table--total">

<tr class="subtotal-line">
  <td class="subtotal-line__title">
    <p>
      <span>Amount to pay</span>
    </p>
  </td>
  <td class="subtotal-line__value">
      <strong>{{ return.total_price | money_with_currency }}</strong>
  </td>
</tr>

        </table>
        {% elsif return.total_price <= 0 %}
        <table class="row subtotal-table subtotal-table--total">

<tr class="subtotal-line">
  <td class="subtotal-line__title">
    <p>
      <span>Estimated refund</span>
    </p>
  </td>
  <td class="subtotal-line__value">
      <strong>{{ return.total_price | abs | money_with_currency }}</strong>
  </td>
</tr>

        </table>
        {% endif %}
      </table>
    </td>
  </tr>
</table>

            </td>
          </tr>
        </table>
      </center>
    </td>
  </tr>
</table>
  1. 点击保存。

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