Migrating from PrestaShop to Shopify
The Import Store app can migrate your product and combination data from Prestashop to Shopify. You need to export your data from PrestaShop before you can import it to Shopify.
Step 1: Export your store data from PrestaShop
Before you can import your existing store data, you first need to export your data from PrestaShop. Shopify provides a module that you can install on your Prestashop store to export your data. When your export is completed, your computer downloads a ZIP file containing your PrestaShop data, which you can use to import that data to Shopify.
Download the export module ZIP file.
From your Prestashop admin, go to Modules > Module Manager and click Upload a module.
Select the ZIP file to install the module on your Prestashop store.
After the module is installed, click Configure.
Click Export on the module's configuration page. A ZIP file containing your store data is saved to your computer.
Step 2: Import your store data to Shopify
After you export your store data from PrestaShop, you need to import your data to Shopify.
From your Shopify admin, click Apps > Import store.
On the Import your data into Shopify page, select PrestaShop from the drop-down menu.
Under Upload files, click Add file and select the exported file.
Click Continue import > Import.
Step 3: Review and update your imported data
If your data import was successful, then your product data is available in your Shopify admin. If some of your products did not import, then you can add them manually. You can add a product manually after your data import.
The following sections describe some of the behaviors that you might see while importing your PrestaShop data into Shopify:
Import was successful with changes
When your import is finished, the import summary page shows you the details of your import. Review the messages in the review section of the import summary for any errors. You can edit your imported information manually by clicking View items next to these messages.
Orders that were imported from your previous platform are migrated to your Shopify store only for historical purposes. These orders are automatically set to the Archived status. While you can technically unarchive them, you'll not be able to perform any functionality normally reserved for orders created in a Shopify store.
Some products failed to import
If some of your products didn't import, then you can add the products manually.
Products imported successfully but are not published
If your product visibility was set to hidden in PrestaShop, then your product is not available for purchase on your store. You can make your products available by making them available to a sales channel.
Digital products imported successfully but are not published
If your product is a digital download, then your product is not published on your store. You need to use an app to sell digital products. You can install the Digital Downloads app to make your products available on your store.
Product variants failed to import
If your product has variants and one of the variants is missing an option, then the product isn't imported. You need to add this product to Shopify manually. For example, suppose that you sell T-shirts that have different options for size and color. If one of your variants includes information about its size but not its color, then your product isn't imported.
Imported products no longer have their dimensions
If your customers need the dimensions of your product, then add the dimensions directly to the product description.
Products are no longer available in multiple languages
If your products need to be shown in multiple languages, then you need to use an app to translate product details. You can find an app to translate your products on the Shopify App Store.
Tags applied to imported records
The Import Store app applies tags to imported records. Tags make it easier to find the things you've imported, review them for errors, or make adjustments.
Tags that are automatically applied to each imported record are in the following format:
import_<date>_<import_id>. Tag formats for any import errors, such as a missing image or duplicated variant, vary based on the platform that you are importing from.
You can keep these tags on your imported records, but this might create problems if you use tags as a method of organization for your store. For example, these tags could be visible to your customers on your online store. To avoid this, you can remove them once you've checked your imported records for errors.
Import data on top of an existing import
If you think you missed something in your previous import, then you can import your store data again on top of your current import by clicking Start new import.
If your Shopify store or previous import already contains customers, then they are updated. The customers are first matched by email address, and then telephone number if no email address match is found. If a match is found, then the existing record is updated as follows:
- Tax exempt and marketing subscription statuses are overwritten.
- Tags, addresses, and notes from the import are added.
- If the first name, last name, or telephone number fields are empty in the existing record and included in the imported customer record, then they are added.
If an import contains products that are already on your Shopify store, then the matching products in the import are skipped and not imported. A list of the skipped products is shown in the Import summary after the import is complete.
Delete a store data import
If you’re unsatisfied with a data import, then you can delete it. For example, if your data import contains many failed items, then it might be helpful to remove that import and try again. You can delete only your latest import. Wait for the data to delete completely before you start another import.
- On the Import complete page, click Delete import.
- On the Delete import dialog, click Delete import.
After all your imported files are deleted, click Start new import to start another import.
Considerations for customer passwords
Because passwords are encrypted, you can't migrate customer passwords from another platform to Shopify. As a result, only customer records are migrated to Shopify instead of customer accounts.