FAQ about updates to our Partner Program Agreement and API License and Terms of Use

On December 4, 2024, Shopify announced updates to our Partner Program Agreement and API License and Terms of Use. These updates, releasing Monday, December 30, 2024, include terms that aim to support the growth of Shopify Partners and merchants while ensuring the security and integrity of our platform.

Here's a summary of some of the biggest updates shipping Monday, December 30, 2024:

• Account access: Partner users are prohibited from sharing identity accounts. Each account must have a single user to maintain proper security.
• App requirements: All apps are required to comply with Shopify’s app requirements at all times, including avoiding any prohibited app types or features. Apps must not make significant changes to their core functionality without prior notification to merchants.
• App compliance: All apps are required to be EAR99 compliant. Apps will no longer be required to input an Export Control Classification Number (ECCN).
• Partner Program: Existing Plus Partners will be transitioned into the new tiered program model and placed into one of the five tiers as part of the newly launched Partner Program.
• Theme revenue share: Starting Wednesday, January 1, 2025, Theme Partners will be subject to a 15% revenue share applied to all earnings from a Partner’s public theme in the Shopify Theme Store. The previous 0% revenue share subsidy on the first $1,000,000 USD in annual earnings will be discontinued.
• Billing notices: Any Partner with a Shopify Billing exemption must submit a monthly report to operationalbilling@shopify.com.

Refer to the email sent to your business email on Wednesday, December 4 for more information on these changes.

On this page you can find answers to frequently asked questions related to these changes, and how they affect Partners.

Introduction of the new Partner Program

Where can I learn more about the new Partner Program?

To learn more about the new Partner Program, please read the Service Track Partner Program Guide or the Technology Track Partner Program Guide. These guides will also live in the Partner Docs section of your Partner Dashboard. This new program features tiered requirements and benefits for partners in Service and Technology tracks.

Shopify Theme Partner Revenue Share changes

What is the new revenue share structure for Theme Partners?

Starting Wednesday, January 1, 2025, Shopify will implement a 15% revenue share on all earnings from the public sale of themes on the Theme Store. This replaces the previous structure where 0% revenue share was applied on the first $1 million USD in annual earnings followed by a 15% revenue share on any revenues exceeding that threshold.

Why is Shopify making this change?

During the pandemic, Shopify cut revenue share in half from 30% to 15% and added a 0% subsidy for earnings under $1M USD. The $1M USD subsidy is being removed, however Shopify is leaving the reduced 15% revshare in place.

This change allows for the Shopify ecosystem to be fair and durable for the long-term.

How is Shopify offsetting this impact to my business?

We recognize this will result in a reduction in theme revenue. The intent of the 0% revenue share plan has always been to support emerging developers to help them get started and grow. To offset its removal, we are introducing more promotional opportunities to help new themes make their first sales and find early success on the Theme Store.

Should we expect any changes to the revenue share agreement for the Shopify App Store?

No, this change will only affect the Theme Store. No other changes will be applied to Shopify’s App Store at this time.

Restrictions on core functionality changes to apps

Why must I inform merchants about changing functionality?

Merchants find, download, and use apps based on their intended functionality as displayed in the app’s App Store listing. Informing merchants about changes to functionality is important as significant alterations can impact how they utilize the app, potentially disrupting their operations or leading to dissatisfaction. Transparency in communication ensures that merchants can make informed decisions about their app usage and how it impacts their business.

What is considered a core functionality change?

A core functionality change involves any substantial modification to an app's primary features or operations that impacts its intended use. This includes alterations to key functionalities, user interface changes, or any adjustments that fundamentally affect how the app operates.

What are prohibited app types and functionalities?

Some types of apps aren’t permitted on the Shopify App Store, this list of prohibited and restricted app configurations include features or configurations that violate Shopify’s guidelines or legal standards.

Certain app types, such as channel apps or blockchain apps, have specific requirements depending on app configurations. These apps typically require additional screening and occasionally require contracted agreements in order to be fully compliant with Shopify’s terms.

Security and account management

My team shares a login for easy access, what should I do?

Each individual on a team should create a unique account with Shopify. You can easily invite a new team member using your Partner Dashboard and give the user permissions based on their role. Learn more about creating and managing Partner accounts and setting up an individual Shopify ID.

Why is it important to keep my account individualized?

Sharing identity accounts poses significant security risks and undermines the integrity of both personal and organizational data. This practice increases an organization's vulnerability to breaches, as well as making accountability more difficult in the case of a security incident.

Export Licensing requirements

What is EAR99?

EAR99 is a designation under U.S. export control regulations that indicates a product doesn't require an export license for most destinations. The majority of commercial products are EAR99. Previously, for apps that weren't EAR99, app developers were required to specify the applicable Export Control Classification Number (ECCN).

How do I know if my app is EAR99?

To determine if your app is EAR99, you should review the app's technical specifications against the U.S. Commerce Control List. Items that aren't listed on the CCL are EAR99. You must ensure that your app is EAR99 and doesn't require a license to be exported to Russia, Belarus, or any other jurisdiction as to which a license is required for EAR99 products. Please consult independent legal counsel if you require assistance determining your app’s classification.

Shopify Billing exemption reporting

Does this change affect my existing exemption and the existing reporting requirements?

Apps that have an existing, active exemption from Shopify Billing are still required to submit a report detailing revenues earned by the app to Shopify. Partners are now required to report their total revenues on a monthly basis instead of a quarterly basis. Please send reports to operationalbilling@shopify.com.