Managing your team's accounts

You can choose which information each of your team accounts can access from the Team page in your Partner Dashboard. There are two different types of account:

  • Owners have permission to see and do everything. They can also add and remove other owners, or change change the status of an existing staff member account to an owner account.
  • Staff members can only see or manage sensitive business information such as financial data if you give them access.

Create a new account

To invite a new team member to your Partner Dashboard:

  1. From your Partner Dashboard, click Team.
  2. Decide which type of account you want to create, and then click either Invite owner or Invite staff member:
    Create a staff account
    • Owners have permission to see and do everything. They can also add and remove other owners, or change change the status of an existing staff member account to an owner account.
    • Staff members can only see or manage sensitive business information such as financial data if you give them access.
  3. Enter a valid email in the Email field.

  4. If you're creating a staff account, then select the information that you want them to be able to see in the Sensitive permissions section. You can change these permissions later if you want:
    Create a staff account
    • View financials: View and edit payout information on the Settings page. Account owners can access this by default.
    • Manage shops: Create, manage, hand-off development stores, request access to stores, and log in to stores.
    • Manage apps: View and edit app configurations and listings on the Shopify App Store.
    • Manage themes: View and edit the theme listing, and upload a new version to the Shopify Theme Store.
    • Manage members: Add or remove people from the team, and change their permissions.
    • Manage public listings: Manage apps, themes, and experts listings.
  5. When you're done, click Send invite.

Change an account's access

You can make the following changes to your team accounts:

  • Add or remove sensitive permissions for an existing staff account.
  • Change the status of a staff account to an owner account.
  • Remove an account's access to your Partner Dashboard.

To change a team account:

  1. From your Partner Dashboard, click Team.
  2. Click the name of the person whose account you want to change.
  3. Make the required changes to their account.
  4. When you're done, click Save.

Secure your account

You can add enhanced security to your Partner account by activating app authentication or SMS authentication. To learn more about these types of authentication, see Secure your account with two-step authentication.

To secure your account:

  1. From your Partner Dashboard, click your account name, and then click Your profile:
    Open Your profile
  2. In the Multi-step authentication section, click Enable App authentication or Enable SMS authentication, and then follow the steps to secure your account.

Recover your account

If someone logs in to your Personal Account for the Partner Dashboard from an unfamiliar device, then you'll receive an email to warn you that your account was connected to a new device. If you don't recognize the device, then your account might be compromised.

If your account has been compromised, then take steps to protect your data right away:

  1. Log in to the email account that you use to log in to the Partner Dashboard, and then change the password for that email account.
  2. Log in to the Partner Dashboard and change the password for your Personal Account. If you can't log in, then reset your password. If you don't receive a password reset email, then contact Shopify Support.
  3. Authenticate your account using two-step authentication:
    • If you haven't enabled two-step authentication, then do so now for extra security at login.
    • If you don't have access to the device that you use to authenticate, then login using one of the recovery codes that were provided when you set up two-step authentication.
    • If an attacker was able to defeat your two-step authentication, for example by stealing your device, then change your device and set up two-step authentication again.
  4. Check and update your banking details for the PayPal account you use for payments from Shopify.
  5. Review your general account settings to make sure all other information is correct.