Requesting access to a client's store

You can use collaborator accounts to access your clients' stores directly through your own Partner Dashboard. Collaborator accounts give you access to only the sections of a store that your client wants you to see, and do not count towards a store's staff limit.

Request access

If you want a collaborator account for a client's store, then you need to send a request to the store owner through your Partner Dashboard. You can also send your client this article to explain how collaborator accounts work.

If you already have a staff account for the client's store, then your request for a collaborator account won't be approved. In this case, you need to contact your partner manager to delete the pending request, and contact the client or store owner to delete your already-existing staff account.

To request access to a client's store:

  1. From your Partner Dashboard, click Store accounts.
  2. Click Request store account.
  3. Enter the URL of the Shopify store that you want to access.
  4. In the Permissions section, select the sections of the store that you want to access, or check Full access:
    Collaborative account permissions
    The account owner can change these permissions after your account is created.
  5. If you want to include a message to the store owner in your request, then enter a message in the Add a message section.
  6. When you're done, click Send request.

After you submit a request, the store owner will receive an email about the request, and a notification on their Shopify Home:

Collaborative account request email
Collaborative account request

View your merchant stores

You can view the stores that you've requested access to on the Store accounts page in your Partner Dashboard. There is no limit to the number of collaborator accounts that you can have, but you can have only up to 5 pending requests open at a time.