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You can set up the option for local customers to have their orders delivered. If a customer's address is in your delivery area, then the customer will have local delivery as an option at checkout.

To set up local delivery, you need to enable the local delivery option for each location that you offer delivery from. You can offer delivery within a set distance from your location, or for certain postal codes.

After you set up local delivery in your Shipping settings, learn how to fulfill local delivery orders. You can choose to have you or your staff deliver orders, or use a third-party delivery service.

Eligibility

To use the local delivery option, your store needs to meet the following requirements:

If you have questions about the eligibility requirements, then contact Shopify support.

Checkout experience

After you enable the local delivery option, eligible customers have local delivery as a shipping option at checkout.

Customers have local delivery as an option only if they meet the following requirements:

  • All physical products in the cart are eligible for delivery from one location.
  • The delivery location has the inventory available to fulfill the entire order.
  • The customer doesn't choose an accelerated checkout method other than Shop Pay in the first step of the checkout. If the customer pays using Apple Pay, Google Pay, Amazon Pay, or PayPal, then the delivery option is not available.
  • The customer's delivery address can be verified by Google. At checkout, customers can use the dropdown menu of suggested addresses to select a verified address.

    A dropdown menu of suggested addresses on the Shipping page at checkout.

  • The customer's shipping address must be:

    • within the designated delivery radius and the same province or state, or
    • within the designated postal codes and in the same country.

    Example:

    A customer whose shipping address is in Gatineau, Quebec could not use this option for a business in Ottawa, Ontario even if the location is within the delivery radius.

A customer can't choose to have some items shipped and some items delivered on the same order. Instead, the customer should place two separate orders.

Your customers can include delivery instructions at checkout and are required to leave a phone number so you can contact them.

Before setting up local delivery

You need to complete the following before you can offer local delivery:

Set up the local delivery option

You set up local delivery for each location that you want to offer delivery from. You can offer delivery within a distance radius, or you can offer delivery to select postal codes.

To use a delivery radius, your business location must be verified. Review and modify your location's address to make sure it's accurate.

After you set up local delivery, you can start fulfilling local delivery orders.

Customize notifications

Customers who choose local delivery at checkout receive the following notifications:

  • Order confirmation
  • Delivered

If you have the Beta Shopify Local Delivery app , then your customers receive more notifications as the delivery progresses.

You can customize the templates for emails and SMS text messages that customers receive after they place an order for local delivery.

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