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You can set up the option for customers to pick up their online orders at your retail store, curbside, or any location that you choose.

To do this, enable the local pickup option for each location where customers can go to get their orders.

The shipping rate for local pickup is set to Free and can't be changed.

Each pickup order requires you or a staff member to verify that each item is in stock. After you verify each item, you can send a notification to the customer that the order is ready. You can also print a pickup slip to attach to the order.

When a customer comes to get their order, you need to change the order status within Shopify from unfulfilled to fulfilled. This signals to you and your staff that the order has been picked up and no further action is required.

You can add pickup delivery instructions by managing the preferences for your pickup locations. For example, you can use pickup to offer curb-side pickup. After a customer places an order online and arrives at your store, you can have them call you and then you can bring their order out to them.

Eligibility

To use the local pickup option, your store needs to meet the following requirements:

If you have questions about the eligibility requirements, then contact Shopify Support.

Checkout experience

After you enable the local pickup option, your customers have Ship and Pick up tabs in the Delivery section of your checkout. On the Pick up tab, they can choose the location where they want to pick up their order.

Customers see the Pick up tab only if they meet the following requirements:

  • All the products in the cart are eligible for pickup.
  • All the products are available in inventory at a pickup location.
  • The customer doesn't choose an unsupported accelerated checkout method. If they choose one of the following in the first step of the checkout then the pickup option is not available to them.

    • Apple Pay
    • Google Pay
    • Amazon Pay
    • PayPal

    Shop Pay is a supported accelerated checkout method pickup option. If a customer uses Shop Pay they will have the pickup option.

A customer can't choose to have some items shipped and some items picked up on the same order. Instead, the customer should place two separate orders.

Before setting up local pickup

You need to complete the following before you can offer local pickup:

Set up the local pickup option

During initial set up, the preferences that you set apply to all pickup locations. After setup, you can adjust the following settings for each location:

  • whether the location offers local pickup
  • any pickup instructions or information, such as your store hours
  • the expected time when the order will be ready for pickup

The location's pickup details are displayed to customers during checkout

Manage preferences for a local pickup location

You can manage the settings for each local pickup location. These settings let you choose which locations offer local pickup. You can also specify any pickup instructions or information, store hours, a reminder to the customer to bring a copy of their order confirmation, or the expected time when the order will be ready for pickup. The instructions are shown to your customer at checkout.

Customize email notifications

Customers who choose to pickup their order receive the following notifications:

Order confirmation

Example of confirmation email

Order ready for pickup

Example of ready for pickpup email

Order picked up

Example of order picked up email

As part of setting up pickup, you can customize the emails that customers receive.

For the Order confirmation email template, you can add content related to pickup by wrapping it in the following Liquid variable: {% if order.pickup_in_store? %}

If you need to reset a template to its default, then click Revert to default below the template editor.

Prepare an order for pickup

After a customer selects to pickup their order and completed their purchase, you or a member of your staff need to set aside the order items and notify the customer that their order is ready for pickup.

Mark an order as picked up

When a customer is picking up their order, you should change its status to Picked up.

It's also a good practice to confirm a customer's name and order number when the customer comes to pick up their order.

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